Business Analyst

• Work with the Change Manager and Test Analysts for prioritizing changes
• Facilitate meetings for elicitation of requirements
• Create documents such as Business Cases and User Stories
• Support the Change Control process
• Create process maps using Visio

Manager

• Build and maintain effective relationships with clients.
• Act as the main contact for mortgage applications.
• Ensure timely and accurate communication with stakeholders.
• Manage legal documentation and queries.
• Monitor the progress of mortgage applications from Offer to completion.

Post Offer Case Manager

QA Engineer

• Responsible for the delivery of User Acceptance Testing, validating changes to system functionality align to business requirements
• Effective analysis of requirements and translate into test scenarios/cases – tracing back to requirements
• Engage and build relationships with key stakeholders – internal and external
• Identify, document, triage and track defects or issues, ensuring timely resolution in collaboration with development team
• Contribute to estimation and planning activities – supporting the business pipeline
• Support post-implementation reviews and contribute to continuous improvement of testing practices
• Contribute to creation and regular reviews of Policies and Standard Operating Procedures
• Update and distribute regular MI data – including Test Progress reports, Monthly Updates and Stats for Stakeholders and Senior Management
• Provide ‘Communication of Change’ both via email or by way of presentations to ‘showcase’ upcoming changes to business users prior to live implementation
• Create and maintain test artefacts, such as – Test Plans, Test Scenarios, Traceability, Test Completion Reports, PIR etc.
• Coordinate and plan User Acceptance Testing activities including preparation of environments, data and end-user engagement

KPF

Business Analyst

Post Offer Case Manager

Test Analyst, Operations Team