Kovi

Junior Sales Consultant

Kovi

full-time

Posted on:

Location Type: Hybrid

Location: Sorocaba • Brasil

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Job Level

Junior

About the role

  • Responsible for managing customer service from start to finish, delivering excellent service in Kovi's tone of voice.
  • Understand our business model, ensuring that all information provided to customers is reflected in our processes and contracts.
  • Apply basic sales techniques such as open-ended questions, rapport building, and overcoming objections.
  • Responsible for collecting and managing all necessary customer documents and signatures.
  • Be familiar with our main product—the vehicle—and stay up to date on specifications and models.
  • Correctly use customer distribution methods, whether via CRM or in-person ticketing systems.
  • Work in partnership with supervisors from the respective Sales channel.
  • Serve as a reference for the team regarding customer service best practices and conflict resolution.
  • Proactively monitor product and price changes, contributing to the timely update of information.
  • Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).

Requirements

  • Bachelor's degree completed in Sales, Business Administration, Marketing, or related fields.
  • Knowledge of Power BI is a plus.
  • Solid experience in Sales and Customer Service.
  • Proficiency with Google Workspace.
  • Strong command of CRM tools (HubSpot), including the ability to customize and optimize processes.
  • Strong verbal and written communication skills.
  • Attention to detail.
  • Proactivity.
  • Empathy to understand customer needs.
  • Active listening skills.
  • Persuasion and negotiation skills.
  • Results-oriented mindset.
  • Adaptability.
  • Assertiveness.
  • Ability to work autonomously.
Benefits
  • Life Insurance: To take care of our greatest asset—our Kovers.
  • Health Plan: It's important to take care of your health and well-being.
  • Dental Plan: So you can keep a healthy, confident smile.
  • Flash Card: Your meal and/or food allowance on a single card.
  • Partnership with SESC: Eligibility to join the benefit after 90 days of employment.
  • Transport Allowance or Fuel Allowance: Choose how you prefer to commute.
  • Parent and Child Support: Childcare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
  • Wellhub: All Kovers are entitled to subsidized exercise benefits, with part of the cost covered by Kovi.
  • Kovenção: A company-wide meeting led by Kovi leadership to keep everyone informed about the business status.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales techniquesCustomer serviceConflict resolutionProcess improvementsAttention to detailProactivityPersuasionNegotiationActive listeningResults-oriented mindset
Soft skills
EmpathyAdaptabilityAssertivenessCommunication skillsTeam collaborationTraining facilitationCustomer relationship managementRapport buildingProblem-solvingAutonomy
Certifications
Bachelor's degree in SalesBachelor's degree in Business AdministrationBachelor's degree in Marketing