Kovi

Sales Consultant, Junior

Kovi

full-time

Posted on:

Location Type: Hybrid

Location: São José dos Campos • Brasil

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Job Level

Junior

About the role

  • Be responsible for end-to-end customer service, delivering excellent support aligned with Kovi’s tone of voice;
  • Understand our business model, ensuring all information provided to the customer is reflected in our processes and contracts;
  • Know and apply basic sales techniques such as open-ended questions, rapport building, and objection handling;
  • Be responsible for all required customer documents and signatures;
  • Be familiar with our primary product – the car – and stay updated on specifications and models;
  • Properly use the customer distribution system, whether via CRM or on-site ticketing;
  • Work in partnership with the supervisors for your respective Sales channel;
  • Serve as a point of reference for the team on service best practices and conflict resolution;
  • Proactively monitor product and price changes, contributing to the update of information;
  • Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).

Requirements

  • Bachelor's degree in Sales, Business Administration, Marketing, or a related field;
  • Experience with Power BI is a plus;
  • Proven experience in Sales and Customer Service;
  • Familiarity with Google Workspace;
  • Proficiency with CRM tools (HubSpot), including the ability to customize and optimize processes;
  • Strong verbal and written communication skills;
  • Attention to detail;
  • Proactivity;
  • Empathy to understand customer needs;
  • Active listening skills;
  • Persuasion and negotiation abilities;
  • Results-oriented mindset;
  • Adaptability;
  • Assertiveness;
  • Ability to work autonomously.
Benefits
  • Life Insurance: To take care of our greatest asset – our Kovers.
  • Health Insurance: It’s important to take care of yourself and stay well.
  • Dental Plan: So you can keep that great smile!
  • Flash Card: Your meal and/or food allowance on a single card.
  • Partnership with SESC: Eligibility for the benefit after 90 days of employment.
  • Transport Voucher or Fuel Allowance: You choose how you get around.
  • Support for parents: Daycare assistance, extended maternity leave of 180 days, and extended paternity leave of 20 days.
  • Wellhub: All Kovers are entitled to exercise with part of the cost subsidized by Kovi.
  • Kovenção: The company-wide meeting where Kovi leadership shares business updates.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales techniquesCustomer serviceAttention to detailProficiency with CRM toolsPower BIGoogle WorkspaceProcess optimizationConflict resolutionTrainingProduct knowledge
Soft skills
Verbal communicationWritten communicationProactivityEmpathyActive listeningPersuasionNegotiationResults-orientedAdaptabilityAssertiveness
Certifications
Bachelor's degree in SalesBachelor's degree in Business AdministrationBachelor's degree in Marketing