Koronet

Customer Support Agent, Tier 1

Koronet

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
  • Troubleshoot issues and help users navigate our SaaS platform with confidence.
  • Document solutions and contribute to our Knowledge Base and internal documentation.
  • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
  • Develop deep product knowledge and stay up-to-date on new features.
  • Communicate clearly and professionally with customers, making complex issues easy to understand.

Requirements

  • You’re eager to learn—about technology, our platform, and the floral industry.
  • You’re curious, fast-moving, and thrive in a dynamic, remote-first environment.
  • You enjoy helping people and finding solutions to problems.
  • You communicate clearly in both English (advanced level required) and, ideally, Spanish or Portuguese.
  • You’re comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly.
  • Experience in SaaS customer support.
  • Familiarity with HTML or reading technical system logs.
  • Background in computer science, engineering, or web development.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaS customer supportHTMLtechnical system logsproduct knowledgetroubleshooting
Soft Skills
communicationproblem-solvingcuriosityadaptabilitycustomer service