Koronet

Customer Support

Koronet

full-time

Posted on:

Location Type: Remote

Location: Spain

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Tech Stack

JavaJavaScriptMySQL

About the role

  • Handle advanced technical cases via chat, email, and internal tickets.
  • Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
  • Collaborate with engineering and product teams to resolve complex or persistent issues.
  • Document recurring issues and maintain internal knowledge bases.
  • Actively contribute to improving internal support processes and tools.
  • You will be asked to provide 24/7 support one week per month.

Requirements

  • Located in Spain, Portugal, Grecia, Italy or European timezone.
  • You have a degree in Computer Science, Software Engineering, or a related field.
  • Advanced English is a must.
  • Dutch is a plus.
  • You’re comfortable navigating technical environments and tools like Postman and HTML.
  • You’re excited to learn—not just about the platform, but about how the floral B2B industry operates.
  • You’re proactive in improving processes and eager to build internal tools when needed.
  • You have strong analytical and troubleshooting skills.
  • You communicate clearly and professionally, even when dealing with complex topics.
  • You’re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.
Benefits
  • 100% remote position with flexible working hours.
  • Direct mentorship and space to grow into a platform or product expert.
  • English classes and continuous learning support.
  • A collaborative and transparent environment where your ideas matter.
  • Competitive salary based on experience.
  • Full-time, indefinite-term contract.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaCSSJavaScriptHTMLMySQLtroubleshootingtechnical supportanalytical skillsprocess improvementinternal tools development
Soft Skills
communicationproactiveorganizational skillsproblem-solvingcollaborationadaptabilityclear communicationeagerness to learnprioritizationprofessionalism
Certifications
degree in Computer Sciencedegree in Software Engineering