KORE

Operations

• The Service Operations Engineer I is responsible for managing and optimizing the company’s core network systems.
• Overseeing customer cellular connectivity, KORE’s connectivity partners, vendors, and roaming access networks supporting our engineering service level objectives.
• Handling troubleshooting, incident management, maintenance, and monitoring performance of core network services, such as data, SMS, and voice.
• Collaborating closely with KORE’s Product, Support and Engineering teams.
• Ensuring high levels of service availability, performance tuning, and troubleshooting across multiple systems.
• Leading technical investigations with supervision, demonstrating strong problem-solving skills and having a proactive approach to resolving network issues.
• Actively contributing to daily operations, incident management, and ongoing maintenance of the core network, ensuring its integrity, high availability, and security.

Service Operations Engineer – I