KORE

Customer Advocate

• The Customer Advocate plays a vital role in enhancing KORE’s customers’ experience by providing exceptional support and fostering strong relationships with our customers.
• Understand customer needs, resolving technical issues and ensuring a positive interaction with our services.
• Engage with customers via various channels (phone, email and chat) to address inquiries and resolve technical issues, focusing on first contact resolution.
• Provide exceptional and meaningful status updates to keep customers informed based on the severity of their case.
• Log and document all customer interactions and resolutions in KORE’s support ticketing system, ServiceNow.