Service Operations Engineer – I

KORE

Service Operations Engineer managing and optimizing core network systems for KORE Wireless. Ensuring high levels of service availability and troubleshooting network services like data and voice.

Posted 6/10/2026full-time🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

CloudGrafanaKubernetesOpenStackVMware

About the role

Key responsibilities & impact

The Service Operations Engineer I is responsible for managing and optimizing the company’s core network systems.
Overseeing customer cellular connectivity, KORE’s connectivity partners, vendors, and roaming access networks supporting our engineering service level objectives.
Handling troubleshooting, incident management, maintenance, and monitoring performance of core network services, such as data, SMS, and voice.
Collaborating closely with KORE’s Product, Support and Engineering teams.
Ensuring high levels of service availability, performance tuning, and troubleshooting across multiple systems.
Leading technical investigations with supervision, demonstrating strong problem-solving skills and having a proactive approach to resolving network issues.
Actively contributing to daily operations, incident management, and ongoing maintenance of the core network, ensuring its integrity, high availability, and security.

Requirements

What you’ll need

Bachelor’s degree in engineering or equivalent experience.
Demonstrated knowledge and understanding of wireless communications, preferably in international cellular roaming.
1-3 years of hands-on experience supporting and maintaining telecom systems, such as HSS, STP, DRA, and PGW.
Ideally previous experience as a roaming engineer (IREG engineer).
Demonstrated experience in using tools for tracing and monitoring such as Wireshark and Grafana and proficient in reading traces and call flows.
Proficiency in protocols GSM, SS7, SIGTRAN, IP networking, Diameter protocol and GTP.
Familiarity with using Service Now, JIRA, Confluence applications
Familiar with tools and applications related to router access, scripting/automation, and log searching.
Familiarity with virtualization technologies (e.g., VMware, OpenStack, Kubernetes) and cloud-native Packet Core solutions.
Familiarity with industry standards such as 3GPP, ETSI, GSMA, ISO and industry best practices.
Certifications such as CCNA are a plus.

Benefits

Comp & perks

Daily operations including customer specific cases, contributing to ITIL processes of high-quality standards.
Troubleshoot and resolve complex network issues related to visited operator and customer cellular connectivity, mainly in roaming scenarios.
Proactive monitoring of connectivity services.
Provide ongoing network performance analysis and optimization to meet organizational requirements.
Managing technical investigations, working with supervision, and collaborate effectively with cross-functional teams.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

wireless communicationstelecom systemsHSSSTPDRAPGWGSMSS7SIGTRANDiameter protocol

Soft Skills

problem-solvingproactive approachcollaboration

Certifications

CCNA