Kora

Technical Support Engineer

Kora

full-time

Posted on:

Location Type: Remote

Location: Nigeria

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Tech Stack

MySQLSQL

About the role

  • Who are weKora is the marketplace for everything payments. We offer a robust payment API for payment collections, disbursements and conversions for businesses anywhere in Africa.
  • Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives. To achieve this mission, we need people like you.
  • As a Technical Support Engineer at Kora, you will be responsible for supporting the timely resolution of our merchants’ technical queries. In this role, you will work closely with the Engineering and Merchant Success teams by assisting merchants with issue resolution and escalating more complex cases to the Engineering team.

Requirements

  • A minimum of 1–2 years experience in a technical support, IT support, or customer-facing technical role in a B2B, fintech, banking, or SaaS environment.
  • Experience dealing with customers from a technical support perspective.
  • Basic experience working with and understanding APIs and API testing platforms and the ability to explain them to third parties.
  • Foundational knowledge of financial technologies, including payment processing and digital financial products.
  • Strong written and verbal communication skills for interacting with both technical and non-technical stakeholders.
  • Passion for customer success and interest in understanding client needs.
  • Ability to follow structured troubleshooting, documentation, and escalation processes.
  • Good organizational skills with the ability to manage multiple tickets at once.
  • Experience using CRM and ticketing systems such as Zendesk, Freshdesk, or Salesforce.
  • Strong analytical and problem-solving skills with attention to detail.
  • Basic knowledge of SQL, especially MySQL, is an added advantage
Benefits
  • - Health insurance
  • - Sponsored and tailored training
  • - Paid parental leave
  • - Paid time-off
  • - Flexible work style
  • - Annual performance bonus
  • - Low-interest loans
  • - Group Life Insurance
  • - Access to up to four therapy sessions monthly
  • - Day off on your birthday 🎂 🎁 🎉
  • - Employee interest groups that provide supportive communities within Kora
  • - Great company culture and the opportunity to work with a highly collaborative team building something great!
  • **Note: We recognise imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIAPI testingpayment processingdigital financial productsSQLMySQL
Soft Skills
communication skillscustomer successproblem-solving skillsorganizational skillsattention to detail