Kora

Analyst

• Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships.
• Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers.
• Expand current relationships with customers, focusing on the development of new products and operations.
• Analyze prospects’ business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs.
• Understand customers’ needs and suggest upgrades or additional features to meet their requirements.
• Provide the Product team with customers’ feedback to help identify potential new features or products.
• Report to the Head, Merchant Success and work as part of the vibrant Merchant Success team to ensure utmost merchant satisfaction amidst the high volume.
• Working collaboratively with our Engineering, Product, Sales, Marketing and Compliance teams, to ensure each merchant is onboarded in a professional, and timely manner.

Merchant Success Analyst

Sales

• Responsible for expanding clientele and identifying new opportunities to generate revenue, improve profitability, and help business growth.
• Build and maintain relationships with current and new clients.
• Manage and close strategic partnerships and ensure compliance with local regulations.
• Lead negotiations and execute commercial partnerships.
• Collaborate with Senior Management to execute country strategy and develop operational tactics for business growth.
• Identify and cultivate strategic relationships with partners and payment processors to unlock growth opportunities.
• Stay informed about regulatory changes and maintain compliance.

Sales Manager

Financial Crime

• Ensure that Kora remains compliant with all regulatory requirements regarding AML/CFT/PFW.
• Provide support and advice on compliance issues e.g. all business units, new products, new jurisdictions, and new regulatory initiatives.
• Assist as and when required, in the development, drafting, and updating of procedures/processes/policies and related training programs/manuals and the delivery of training that is tailored to the operations & finance units' needs.
• Review, test, and recommend updates to Kora’s AML/CFT/CPF operations, standards, and controls.
• Carry out KYC on new merchants and conduct on-doing due diligence on existing merchants.
• Assist in implementing compliance measures and determine appropriate remedial action plans (including, where necessary, timeframes and responsibilities).
• Draft, manage, and execute policies and procedures that govern the organization's enterprise AML/CFT/CPF) program.
• Conduct transaction monitoring and generate STR/SAR reports.
• Ensure that the organization complies with existing and developing international and national laws and regulations.
• Carry out periodic evaluations of the compliance programs and make appropriate changes and improvements.
• Handle end-to-end process flow for all requests and enquiries from regulators and LEAs.
• Ensure Kora follows its year-on-year training plan by owning the Compliance training and awareness function.

Merchant Success Analyst

Sales Manager

AML/CFT/CPF Compliance Associate