Kora

Product Designer

• Own end-to-end design for high-impact product initiatives, from early exploration through launch and iteration.
• Translate ambiguous business and customer problems into clear product strategy, user flows, and interaction models.
• Design intuitive, reliable, and delightful payment experiences across multiple markets, platforms, and user types.
• Lead thoughtful discovery: user research, usability testing, data analysis, and synthesis—without being precious about process.
• Partner deeply with Product and Engineering to shape solutions that balance user needs, technical realities, business goals, and long-term scalability.
• Leverage advanced prototyping techniques (including AI-assisted workflows) to explore, validate, and communicate ideas quickly.
• Champion accessibility and inclusive design as a baseline, not a “nice-to-have.”
• Raise the design bar through critique, mentorship, and example—without ego.
• Continuously evolve our design systems, patterns, and operational practices to support scale.

Senior Product Designer

Analyst

• Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships.
• Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers.
• Expand current relationships with customers, focusing on the development of new products and operations.
• Analyze prospects’ business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs.
• Understand customers’ needs and suggest upgrades or additional features to meet their requirements.
• Provide the Product team with customers’ feedback to help identify potential new features or products.
• Report to the Head, Merchant Success and work as part of the vibrant Merchant Success team to ensure utmost merchant satisfaction amidst the high volume.
• Working collaboratively with our Engineering, Product, Sales, Marketing and Compliance teams, to ensure each merchant is onboarded in a professional, and timely manner.

Merchant Success Analyst

Designer

• Execute high-quality static assets for various marketing channels.
• Design for social media, paid ads, events, landing page banners, reports, ebooks, and more.
• Translate briefs into clear, conversion-focused designs.
• Prepare assets for web, social, email, and paid channels.
• Deliver projects on time and to a high standard.
• Create simple motion assets like GIFs and animations.
• Apply Kora’s brand guidelines consistently across visual assets.
• Organise design files for reuse and scale.
• Manage multiple projects without missing deadlines and support fast-turnaround requests.

Creative Designer

Social Media Manager

• Manage social media channels end to end including strategy, planning, content creation and publishing.
• Develop platform-specific plans for LinkedIn, X, Instagram and YouTube.
• Maintain a consistent posting rhythm across all platforms.
• Ensure all content aligns with Kora’s brand identity and messaging.
• Turn product updates and feature information received from the Communications Associate into clear social content.
• Create simple explanations for API capabilities, payment flows and new features.
• Produce educational content that drives interest, trust and product adoption.
• Create high-quality posts, graphics, carousels and short videos tailored to each platform.
• Humanise the brand through team stories, community highlights and customer insights.
• Repurpose blog posts, case studies, events and reports into social-friendly formats.
• Work with Brand & Product Marketing to ensure messaging consistency.
• Launch social-led campaigns that support demand generation, events and product promotions.
• Collaborate with Performance Marketing on paid social campaigns and retargeting.
• Test new content formats and creative approaches to improve reach and engagement.
• Track KPIs including reach, engagement, clicks, traffic and conversions.
• Monitor sentiment and identify emerging trends or risks.
• Provide regular performance insights and recommendations to the Marketing Lead.
• Ensure social content follows internal compliance and communication guidelines.
• Maintain accuracy when referencing products, features and merchant information.

Social Media Associate

Backend Engineer

• Designing, implementing, and maintaining secure large-scale payment solutions to support our merchants and the business
• Collaborating with relevant stakeholders to improve and optimize the reliability and performance of current applications, and implementations.
• Collaborating with relevant stakeholders to improve engineering standards, tooling, and processes.
• Participating actively in code and technical reviews.
• Document development phases and monitor, and debug systems.

Support Engineer

• Who are weKora is the marketplace for everything payments. We offer a robust payment API for payment collections, disbursements and conversions for businesses anywhere in Africa.
• Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives. To achieve this mission, we need people like you.
• As a Technical Support Engineer at Kora, you will be responsible for supporting the timely resolution of our merchants’ technical queries. In this role, you will work closely with the Engineering and Merchant Success teams by assisting merchants with issue resolution and escalating more complex cases to the Engineering team.

Technical Support Engineer

Financial Crime

• - Ensure that Kora remains compliant with all regulatory requirements regarding AML/CFT/PFW.
• - Provide support and advice on compliance issues e.g. all business units, new products, new jurisdictions, and new regulatory initiatives.
• - Assist as and when required, in the development, drafting, and updating of procedures/processes/policies and related training programs/manuals and the delivery of training that is tailored to the operations & finance units' needs.
• - Review, test, and recommend updates to Kora’s AML/CFT/CPF operations, standards, and controls.
• - Carry out KYC on new merchants and conduct on-doing due diligence on existing merchants
• - Assist in implementing compliance measures and determine appropriate remedial action plans (including, where necessary, timeframes and responsibilities).
• - Draft, manage, and execute policies and procedures that govern the organization's enterprise AML/CFT/CPF) program
• - Conduct transaction monitoring and generate STR/SAR reports
• - Ensure that the organization complies with existing and developing international and national laws and regulations
• - Carry out periodic evaluations of the compliance programs and make appropriate changes and improvements
• - Handle end-to-end process flow for all requests and enquiries from regulators and LEAs.
• - Ensure Kora follows its year-on-year training plan by owning the Compliance training and awareness function.