Kooth plc

People Operations

• Develop and deliver the People Operations strategy, ensuring it supports business objectives, growth and employee experience across the UK and US.
• Set the priorities, operating model and service standards for the People Operations function.
• Own the HRIS (Rippling) and key People systems across the UK and US, acting as the subject matter expert.
• Continuously improve user experience and adoption of HR systems by automating processes, simplifying workflows, integrating systems, increasing self-service, and using AI where it adds value.
• Manage relationships with system vendors and implementation partners, including contracts, service levels and budgets, ensuring value for money.
• Own end-to-end payroll accuracy, timeliness, and compliance across UK and US, including third-party payroll providers/vendors and annual tax documents.
• Oversee benefits administration including assessing plan design, managing broker/vendor relationships and renewals for both UK and US plans.
• Coordinate employee communications and education around benefits.
• Partner with Finance to administer variable compensation plans.
• Lead, develop and inspire a team of three People Operations Generalists supporting employees across the UK and US.
• Build a high-performing team through clear objectives, coaching, feedback and development.
• Create a culture of accountability, collaboration and continuous improvement.
• Ensure the team has the skills and resources to meet changing business needs and deliver an excellent employee experience.
• Ensure accurate, well-governed People data across HR systems through effective controls and audit processes.
• Ensure compliance with UK and US employment legislation, GDPR and US data privacy, and internal governance requirements.
• Provide people analytics and reporting that support business decisions and workforce planning.
• Develop reporting standards and dashboards that provide timely, accurate insights for business leaders.
• Lead health and safety across the UK and US, ensuring compliance with relevant legislation and a safe working environment.

Head of People Operations

Counselor

• Offer digital on counselling and emotional wellbeing support to adults.
• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model
• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.
• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.
• Attend and effectively contribute to clinical supervision and other clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities
• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Online Adult Counsellor

Community Manager

• Act as a representative of our brand, building meaningful connections with community leaders, educators, families, and young people.
• Present our services in engaging and accessible ways, both in-person and online, through community events, workshops, and digital channels.
• Plan and execute outreach initiatives that reflect the unique needs of local communities while maintaining alignment with broader brand and marketing goals.
• Work closely with Field Managers and Marketing teams to provide feedback from the field and contribute to ongoing improvements in community outreach strategies.
• Work closely with Partnership teams to support system-level integration efforts.
• Utilize social media platforms to create and share content that resonates with local audiences, driving engagement and awareness.
• Assist in organizing and promoting local events, from webinars to community meetings, that highlight the benefits of our services.
• Gather feedback from community members and local ambassadors to inform future initiatives and improve outreach efforts.

Community Engagement Lead, Bilingual Preferred

Manager

• Responsible for providing line management of Kooth’s online digital pathways and Face to Face team of Practitioners who deliver our services to our users.
• Create a positive working environment for your team, empowering and energising them, and holding them to account to enable them to deliver a high-quality, safe service.
• Provide management, support and development to a diverse team of Mental Health Practitioners and Counsellors, both face to face and online.
• Establish and deliver 1-2-1s with team members and team business meetings on a regular cadence.
• Foster a collaborative and supportive team environment that promotes professional growth and development.
• Engage team members to provide a continually improving and quality service to our users.
• Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team and support the wider department where needed.
• Ensuring compliance with Kooth policies and procedures, whilst making sure relevant risks are flagged and mitigated.
• To work in co-production with the Clinical Team to ensure the delivery of clinical excellence and safe practice.
• Lead recruitment including, but not limited to, shortlisting and interviewing and onboarding of new practitioners, CITs and associate counsellors supporting and monitoring performance through probation.
• Support the practitioners with the management of cases, extensions and reviewing support in collaboration with clinical colleagues adhering to new pathways guidelines.
• Respond to enquiries from professionals, schools, and families regarding referrals and service access.
• Provide clear, accessible information to parents/carers about the nature and boundaries of Kooth services.
• Use performance data and key performance indicators to support team members in delivering high quality interventions for our service users.
• Collect, analyse and interpret data relevant to service delivery, outcomes, and team performance. Prepare regular reports for management and key stakeholders.
• Monitor and evaluate the quality and effectiveness of online & face to face services provided by the teams to ensure adherence to company protocols, evidence-based practices, and ethical guidelines.
• Set performance expectations in line with the performance framework, provide regular feedback, and conduct performance evaluations for team members.
• Manage and action service user feedback and develop case studies for commissioning reports.
• Support the wider SD Management team to identify areas for improvement and make recommendations for service enhancements.
• Report on team level performance, identifying trends driving operational improvements where and when needed.
• Stay informed about the latest research, best practices, and technological advancements in digital behavioural health services. Contribute to the development and enhancement of company policies, procedures, and service delivery models where relevant.
• To participate in the continuous development of an accessible and appropriate Kooth service by contributing to and rolling out new projects and ideas - taking account of the changing needs of both young people and the changing IT environment.
• Support the integration of digital services (e.g., online counselling, Kooth platform) through appropriate referrals and blended delivery.
• Manage the Face to Face waiting list, responsible for the allocation of clients, adhering to contract waiting time targets.
• Support Face to Face practitioners and digital platform practitioners with the management of cases, extensions and reviewing support in collaboration with clinical colleagues adhering to new pathways guidelines.
• Attend on-site and virtual MDT meetings within Halton CAMHs and related stakeholder interface calls on a weekly/ basis or as required.
• Attend line management and facilitate team meetings for our Face-to-Face delivery team in the Halton area as required

Head of People Operations

Online Adult Counsellor

Community Engagement Lead, Bilingual Preferred

Service Delivery Team Manager – Face to Face & Integrated Digital Pathway