Kooth plc

Counselor

• Offer digital on counselling and emotional wellbeing support to adults.
• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model
• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.
• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.
• Attend and effectively contribute to clinical supervision and other clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities
• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Online Adult Counsellor

Community Manager

• Act as a representative of our brand, building meaningful connections with community leaders, educators, families, and young people.
• Present our services in engaging and accessible ways, both in-person and online, through community events, workshops, and digital channels.
• Plan and execute outreach initiatives that reflect the unique needs of local communities while maintaining alignment with broader brand and marketing goals.
• Work closely with Field Managers and Marketing teams to provide feedback from the field and contribute to ongoing improvements in community outreach strategies.
• Work closely with Partnership teams to support system-level integration efforts.
• Utilize social media platforms to create and share content that resonates with local audiences, driving engagement and awareness.
• Assist in organizing and promoting local events, from webinars to community meetings, that highlight the benefits of our services.
• Gather feedback from community members and local ambassadors to inform future initiatives and improve outreach efforts.

Community Engagement Lead, Bilingual Preferred

Manager

• Responsible for providing line management of Kooth’s online digital pathways and Face to Face team of Practitioners who deliver our services to our users.
• Create a positive working environment for your team, empowering and energising them, and holding them to account to enable them to deliver a high-quality, safe service.
• Provide management, support and development to a diverse team of Mental Health Practitioners and Counsellors, both face to face and online.
• Establish and deliver 1-2-1s with team members and team business meetings on a regular cadence.
• Foster a collaborative and supportive team environment that promotes professional growth and development.
• Engage team members to provide a continually improving and quality service to our users.
• Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team and support the wider department where needed.
• Ensuring compliance with Kooth policies and procedures, whilst making sure relevant risks are flagged and mitigated.
• To work in co-production with the Clinical Team to ensure the delivery of clinical excellence and safe practice.
• Lead recruitment including, but not limited to, shortlisting and interviewing and onboarding of new practitioners, CITs and associate counsellors supporting and monitoring performance through probation.
• Support the practitioners with the management of cases, extensions and reviewing support in collaboration with clinical colleagues adhering to new pathways guidelines.
• Respond to enquiries from professionals, schools, and families regarding referrals and service access.
• Provide clear, accessible information to parents/carers about the nature and boundaries of Kooth services.
• Use performance data and key performance indicators to support team members in delivering high quality interventions for our service users.
• Collect, analyse and interpret data relevant to service delivery, outcomes, and team performance. Prepare regular reports for management and key stakeholders.
• Monitor and evaluate the quality and effectiveness of online & face to face services provided by the teams to ensure adherence to company protocols, evidence-based practices, and ethical guidelines.
• Set performance expectations in line with the performance framework, provide regular feedback, and conduct performance evaluations for team members.
• Manage and action service user feedback and develop case studies for commissioning reports.
• Support the wider SD Management team to identify areas for improvement and make recommendations for service enhancements.
• Report on team level performance, identifying trends driving operational improvements where and when needed.
• Stay informed about the latest research, best practices, and technological advancements in digital behavioural health services. Contribute to the development and enhancement of company policies, procedures, and service delivery models where relevant.
• To participate in the continuous development of an accessible and appropriate Kooth service by contributing to and rolling out new projects and ideas - taking account of the changing needs of both young people and the changing IT environment.
• Support the integration of digital services (e.g., online counselling, Kooth platform) through appropriate referrals and blended delivery.
• Manage the Face to Face waiting list, responsible for the allocation of clients, adhering to contract waiting time targets.
• Support Face to Face practitioners and digital platform practitioners with the management of cases, extensions and reviewing support in collaboration with clinical colleagues adhering to new pathways guidelines.
• Attend on-site and virtual MDT meetings within Halton CAMHs and related stakeholder interface calls on a weekly/ basis or as required.
• Attend line management and facilitate team meetings for our Face-to-Face delivery team in the Halton area as required

Service Delivery Team Manager – Face to Face & Integrated Digital Pathway

Account Manager

• Manage a portfolio of high-impact state and regional contracts, ensuring strong delivery, service-level compliance, and client satisfaction
• Act as the day-to-day lead for key public sector stakeholders—including commissioners, agency leads, Medicaid and payer partners, and legislative liaisons
• Partner with senior leadership to help shape and execute Kooth’s broader commercial and partnership strategy within assigned states or territories, identifying opportunities to strengthen market presence, expand ecosystem influence, and support long-term growth objectives
• Lead recurring business reviews with clients (monthly, quarterly, and/or annually depending on contract structure), delivering clear, data-informed insights that demonstrate Kooth’s outcomes, engagement, and overall value
• Identify opportunities for contract renewal and service expansion based on evolving client needs, policy priorities, and market dynamics
• Collaborate cross-functionally with Product, Clinical, Engagement, Marketing, and Operations teams to align internal resources with client expectations and strategic priorities
• Ensure client and partner feedback informs continuous improvement across Kooth’s delivery model, partnership approach, and member experience
• Support the development and execution of Kooth’s U.S. partnership strategy by identifying aligned opportunities with Medicaid managed care organizations (MCOs), school districts, state agencies, and community coalitions to develop system advocacy for our service and establish mutual referrer opportunities for user acquisition channels
• Collaborate with the Marketing and Partnership teams to map ecosystem stakeholders and coordinate outreach strategies
• Represent Kooth at relevant stakeholder meetings, virtual briefings, and sector events to deepen trust and raise awareness of our model
• Contribute to partnership proposals, pilots, and new delivery models alongside commercial and cross-functional colleagues
• Create and deliver compelling reports, presentations, and dashboards that translate Kooth’s data into stories of community impact and system value
• Ensure reporting is tailored to stakeholder audiences and reflects clinical outcomes, youth engagement, and program ROI
• Contribute to the development of materials that support communications, advocacy, and policy-aligned storytelling for Kooth’s clients and partners
• Serve as a trusted cross-functional partner to teams across Sales, Product, Clinical, Operations, and Marketing
• Champion the voice of the client internally and help Kooth remain responsive, evidence-based, and values-aligned
• Support operational improvements to scale account management processes as Kooth grows across new geographies and sectors

Director of Account Management – Partnerships

Customer Support

• Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change.
• Provide on-platform behavioral health care to children and youth accessing the service.
• Providing structured Wellness Coaching including prevention, wellness promotion, and psychoeducation through structured coaching sessions.
• Care coordination & case management.
• Offering Behavioral Health/ Wellness Coaching interventions.
• Develop individualized care plans to effectively goal set and action plan for positive behavioral change.
• Risk assessment and mitigation.
• Optimize positive mental health by addressing determinants of positive mental health.
• Minimize mental health problems by addressing determinants of mental health problems.
• Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals.
• Screening and Assessment including mental health & wellness screening, assessment, and progress monitoring.
• Identify individual users experiencing or at risk of social, emotional, and/or behavioral difficulties.
• Moderation of service user submitted content following policy and procedures.
• Warm handoffs: communicate with users & healthcare providers as appropriate.
• Attend and effectively contribute to clinical supervision, training, and meetings.
• Maintain accurate records in line with Kooth’s policies and procedures.

Peer Support Specialist, Bilingual Preferred

Operations

• Own the full lifecycle of government funding opportunities, including RFPs, tenders, grants, and alternative funding submissions
• Lead narrative development, cross-functional coordination, submission, and quality control
• Ensure all submissions are compliant, aligned to evaluation criteria, and delivered to a high standard under tight timelines
• Act as the central orchestrator across US functions (Clinical, Legal, Finance, Product, Service Operations, Account Management)
• Build and scale a high-quality, repeatable approach to procurement submissions
• Develop and maintain templates, content libraries, and standardized workflows
• Define clear win themes and positioning strategies for government buyers
• Continuously improve submission quality through post-submission reviews and win/loss insights
• Ensure consistency and scalability across US and UK markets
• Strengthen how Kooth identifies and accesses funding pathways
• Track and evaluate federal, state, and local funding opportunities, including grants and alternative funding streams
• Monitor legislative and policy developments to anticipate market opportunities
• Provide clear, actionable insights to Commercial Leadership on funding access and risks
• Establish structured processes for tracking, prioritization, and coordinated response
• Ensure funding strategy, service design, and commercial approach are aligned
• Partner with Commercial Leadership on go/no-go decisions and bid strategy
• Align funding requirements with service model design and commercial viability
• Translate external funding dynamics into clear internal priorities and actions
• Support a seamless transition from award to contract execution
• Lead internal coordination from notice of award through contracting
• Partner with Legal and Finance to ensure timely, accurate, and commercially aligned contracts
• Track key requirements, deliverables, and dependencies
• Enable a smooth handoff to implementation and account management
• Drive clarity and accountability across complex, high-stakes work
• Act as the central coordination point across Clinical, Legal, Finance, Product, Service Operations, and Account Management
• Manage timelines, dependencies, and deliverables across concurrent submissions
• Ensure high-quality outputs under pressure while maintaining a strong candidate and partner experience

Director of Government Affairs Operations, US

Bilingual

• Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change.
• Provide on-platform behavioral health care to children and youth accessing the service.
• Prevention, wellness promotion and psychoeducation through structured coaching sessions.
• Care coordination & case management.
• Offering Behavioral Health/ Wellness Coaching interventions.
• Develop individualized care plans to effectively goal set and action plan for positive behavioral change.
• Risk assessment and mitigation.
• Optimize positive mental health by addressing determinants of positive mental health.
• Minimize mental health problems by addressing determinants of mental health problems.
• Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals.
• Applies user-centered design processes, including user research, persona development, and usability testing, to create designs that meet user needs and enhance user experiences.
• To effectively goal set and action plan for positive behavioral change, based on individual needs.
• Mental Health & wellness screening, assessment and progress monitoring.
• Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties.
• Identify and support a person in crisis and know when to facilitate referrals.
• Moderation of service user submitted content following policy and procedures.
• Thrives in a fast-paced, dynamic environment, adapting to changing priorities and managing multiple projects.
• Attend and effectively contribute to clinical supervision.
• Commit to our mandatory in-house training and continuing professional development opportunities.
• Maintain accurate records in line with Kooth’s policies and procedures, and approved systems and processes.
• Liaise with other professionals around safeguarding issues and concerns.

Bilingual Mental Health Support Practitioner

Engineering Manager

• Lead, manage and support a remote-first, full-stack team of engineers through hiring, coaching, mentoring, feedback, and hands-on career development.
• Nurture and champion a collaborative engineering culture where feedback, craft and quality are valued.
• Guide your team as they make high-integrity technical decisions, develop sustainable architecture, and evolve near and long-term strategy.
• Collaborate to continuously improve your team's agile practices, delivery cadence, ways of working and learning approach.
• Work closely with your team and cross-functional peers to enable sustainable and timely delivery of technical solutions.
• Provide context, support and guidance as your team works toward driving business outcomes — you will inspire, not merely direct.
• Engage with the VP of Engineering and our broader leadership team to set up the Kooth engineering team for future growth and success.