Online Adult Counsellor

Kooth plc

Counsellor providing online emotional well-being support to adults. Working remotely for UK's largest digital mental health platform with a focus on adult services.

Posted 6/8/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £27,972 per yearWebsite

About the role

Key responsibilities & impact

Offer digital on counselling and emotional wellbeing support to adults.
Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model
Assessing and management of the risks and needs of each service user you interact with.
Appropriately signposting and completion of referrals as required
Management of your own caseload.
Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
Work within the professional ethical frameworks laid out by the BACP or equivalent
Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.
Maintain accurate case notes and records using Kooth approved systems and processes.
Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
Maintain accurate information about shift duties and activity via the scheduling and rota system.
Attend and effectively contribute to clinical supervision and other clinical support
Commit to our mandatory in-house training and continuing professional development opportunities
Attend and effectively contribute to team meetings and other key organisational meetings.
Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Requirements

What you’ll need

A relevant professional qualification in Counselling at level 4 (minimum) recognised by BACP, UKCP, NCS or equivalent.
Be registered with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (NCS, UKCP, COSCA)
Accreditation-eligibility in counselling or psychotherapy at diploma level (level 4 minimum) or above.
A minimum of 450 supervised clinical practice hours and 3 years post-qualifying experience working as a qualified and clinically supervised Counsellor/Psychotherapist.
A minimum of 3 years post-qualifying experience in providing counselling and/or mental health support to adults 18+ in face-to-face or digital settings.
Experience in conducting risk and needs assessment, referral, and providing effective short-term and long-term counselling/psychotherapy.
Experience in risk management interventions.
Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation.
Experience in providing effective engagement and immediate support to help adult service users through challenging experiences and develop skills to make positive changes in their lives.
The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside the competent and confident use of technology.
Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms
You are available for a minimum of 30 hours per week comprising 4 or 6-hour shifts (or split shifts) per day - which are spread across afternoons, evenings, and weekends.
Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health
Be resilient, empathetic, and mentally equipped to help people that may present in distress
A ‘can-do’ attitude and ambition to work hard as part of a team to build something really special in line with our mission statement
A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these inform your practice
A willingness to learn and understand mental health issues and theories around psychological change
A belief that outcomes matter and have to be measured
Experience and ability to work collaboratively across multi-disciplinary teams

Benefits

Comp & perks

Competitive Salary: Dependant on experience £27,972 (pro rata)
Generous Annual Leave
Professional Development
Financial Security
Health and Well-being
Life Assurance:
Flexible Working
Lifestyle Benefits
Clinical Supervision and in-house clinical support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

counsellingpsychotherapyrisk assessmentreferralshort-term counsellinglong-term counsellingrisk management interventionsadult safeguardingchild protectionclinical practice

Soft Skills

time managementcommunicationempathyresiliencesensitivityteamworkwillingness to learnunderstanding of diversity and inclusionability to work collaborativelycan-do attitude

Certifications

BACP registrationUKCP registrationNCS registrationdiploma in counselling or psychotherapy