Koofen

Customer Success Manager

• You are the partner's primary point of contact from launch through renewal.
• Run the recurring cadence (typically bi-weekly) as partners mature.
• Know where every account stands before the renewal conversation starts.
• Keep a full partner portfolio organized and moving.
• Partner with Engineering to build out required reports.
• Make necessary changes directly in forming-building and dashboard/BI tools.
• Help partners become independent operators of the FarmRaise platform.
• Log feature requests from partners and track adoption of features.

Partner Success Manager