Kontakt.io

AI Success Specialist

Kontakt.io

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

SeniorLead

Tech Stack

SQL

About the role

  • Kontakt.io is transforming how hospitals operate by combining EHR data with real-time location systems (RTLS), workflow intelligence, and AI orchestration to solve some of healthcare’s most complex operational challenges. Our customers include leading health systems that rely on us to improve patient flow, staff safety, asset utilization, and care delivery outcomes.
  • We are now entering a new chapter: deploying AI agents that actively orchestrate hospital workflows, integrate with EHRs, and continuously learn from real-world operations. This requires a new kind of Customer Success specialist: one who is comfortable operating in ambiguity, shaping best practices, and helping hospitals safely and effectively adopt AI-driven systems.
  • The Opportunity
  • This is the inaugural role in our new Clinical AI Operations practice. You will be the primary partner to our earliest AI customers, guiding them from initial deployment through long-term optimization. Your work will span EHR integration context, hospital workflow understanding, AI agent training and guardrail tuning, and post-deployment performance assessment.
  • You will not inherit a fully defined playbook — you will help write it.

Requirements

  • 7+ years in healthcare-facing roles (Clinical Operations, Healthcare IT, Health System Analytics, or Consulting)
  • Direct experience working inside hospitals and across multiple departments and stakeholder types
  • Strong preference for experience in patient flow, throughput, staffing, or operational transformation
  • Familiarity with EHR ecosystems (Epic, Cerner, Meditech)
  • Ability to query basic SQL, read API logs, and understand HL7/FHIR concepts
  • Highly comfortable operating in ambiguity and learning in motion
  • Systems thinker who connects workflows, data, technology, and human behavior
  • Confident communicator who can explain complex AI concepts in plain language to hospital leaders
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR integrationAI agent trainingguardrail tuningSQLAPI logsHL7FHIR
Soft Skills
operating in ambiguitylearning in motionsystems thinkingcommunicationexplain complex concepts