Kontakt.io

Engineer

• Integrating Kontakt.io with hospital systems such as EHR/EMR, ADT, nurse call, staffing, and operational platforms
• Supporting and validating integrations using APIs, HL7, FHIR, or other healthcare data exchange methods
• Mapping real clinical workflows to system data flows and configurations
• Partnering closely with Deployment Project Managers during implementation
• Supporting deployment planning, integration testing, go-live, and stabilization
• Participating in onsite or remote customer sessions as needed
• Acting as a technical bridge between hospital IT, clinical stakeholders, and internal teams
• Explaining integration behavior, limitations, and tradeoffs clearly and honestly
• Helping customers understand how to operationalize integrations effectively
• Diagnosing and resolving integration issues in production environments
• Supporting post-deployment optimization and expansion use cases
• Documenting integration patterns, risks, and best practices for scale
• Providing grounded feedback to Product and Engineering based on field reality
• Helping shape integration standards, tooling, and deployment playbooks
• Improving repeatability and reducing deployment risk over time

Integration Clinical Engineer

Sales Development Rep

• Drive top-of-the-funnel lead generation for Account Executives and Sales Manager.
• Update and manage all sales activities, opportunities, and account information in CRM.
• Consistently achieve a monthly quota of qualified opportunities and understanding of how it contributes to overall potential revenue pipeline.

Sales Development Representative – SDR

Artificial Intelligence

• Kontakt.io is transforming how hospitals operate by combining EHR data with real-time location systems (RTLS), workflow intelligence, and AI orchestration to solve some of healthcare’s most complex operational challenges. Our customers include leading health systems that rely on us to improve patient flow, staff safety, asset utilization, and care delivery outcomes.
• We are now entering a new chapter: deploying AI agents that actively orchestrate hospital workflows, integrate with EHRs, and continuously learn from real-world operations. This requires a new kind of Customer Success specialist: one who is comfortable operating in ambiguity, shaping best practices, and helping hospitals safely and effectively adopt AI-driven systems.
• The Opportunity
• This is the inaugural role in our new Clinical AI Operations practice. You will be the primary partner to our earliest AI customers, guiding them from initial deployment through long-term optimization. Your work will span EHR integration context, hospital workflow understanding, AI agent training and guardrail tuning, and post-deployment performance assessment.
• You will not inherit a fully defined playbook — you will help write it.

AI Success Specialist

Customer Success Manager

• Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner.
• Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI).
• Build strong relationships across clinical, operational, IT, and executive stakeholders.
• Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization.
• Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction.
• Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth.
• Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes.
• Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement.
• Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization.
• Provide input on processes, tools, and workflows that improve team efficiency and customer impact.
• Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences.
• Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements.
• Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value.

Vice President

• Architect and operate Kontakt.io’s full talent lifecycle across GTM, R&D, Product, and Operations
• Hire systems that surface and close A-players
• Define ‘great’ for every critical role in the company
• Leveling, compensation, and promotion frameworks tied to real outcomes

VP, Talent

Full-stack Engineer

• develop user-facing Kontakt.io Apps
• define data models and work with database systems like MongoDB and Postgres
• establish connectivity with third-party systems using modern integrations technologies like RESTful APIs, WSS Streams, Webhooks, Kafka streams
• develop user-facing Kontakt.io Apps using Angular
• build modular and reusable components and libraries
• contribute to key architectural decisions that directly impact the scalability of Kontakt.io Apps
• write and maintain documentation
• write performance tests
• support and maintain CI/CD Workflows
• create and drive best practices in the team (including peer reviews and building for testability)
• propose any upgrades and updates necessary for keeping up with modern security and development best practices
• participate in 24/7 on-call rotation

Senior Full Stack Engineer

Financial Planning and Analysis

• Accounting, revenue recognition, tax posture, cash forecasting, controls, compliance, and risk
• End-to-end finance operations: FP&A, budgeting, reporting, accounting, and legal / risk oversight
• Cash flow discipline and forecasting accuracy across bookings, revenue, and cash conversion
• Revenue recognition, commissions, hiring plans, and multi-entity structures, ensuring we never “grow ourselves into a problem”
• The financial narrative with the Board and investors, bringing clarity, rigor, and credibility
• Acting as an early-warning system for the CEO, surfacing signals, not surprises

Recruitment

• Source potential candidates from various online channels
• Screen incoming resumes and application forms
• Interview candidates (via phone, video, and in-person)
• Advertise job openings on the company’s careers page, social media, job boards, and internally
• Provide shortlists of qualified candidates to hiring managers
• Monitor key HR metrics, including time-to-fill, time-to-hire, and source of hire
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard

IT Talent Acquisition Specialist

Project Manager

• Plan deployments end-to-end: create detailed site plans, milestones, dependencies, and checklists.
• Run the field rhythm: lead daily/weekly standups with contractors, facilities/biomed, and hospital IT; unblock tasks and drive decisions on site.
• Site readiness & installs: coordinate surveys, placement, cabling/low-voltage, mounting, labeling, and inventory; ensure EHS compliance and access/permits.
• Field readiness: pre-stage devices, execute commissioning/functional tests, document results, and manage punch lists to closure.
• Risk & change control: surface issues early, and manage change orders within SOW.Documentation & handover: produce as-builts, acceptance criteria/results, and clean handoffs to Support/CSM; run the 30–60–90 day stabilization checklist.
• Vendors & budgets: coordinate third-party installers and OEMs to SLAs; track actuals vs. plan to protect PS margin.