Konica Minolta Healthcare Americas, Inc.

General

• Provide end-user application support and training for Konica Minolta Medical Imaging USA, Inc. products, primarily Digital CR/DR
• Support Sales and Marketing through direct customer support, product applications, problem solving, and technical support
• Work closely with Sales, Marketing, Field Service, Technical Service, and Customer Service to ensure customer satisfaction
• Collaborate with product and commercial marketing managers to support business growth
• Provide advanced troubleshooting and technical support for Latin America customers, resellers, and internal personnel
• Serve as Technical Liaison for conventions, tradeshows, and marketing events, including product demonstrations and training
• Assist in developing educational and training materials for internal staff and external customers
• Maintain expertise in at least three Digital product platforms and mentor junior application specialists as needed
• Develop training procedures, guidelines, and evaluations for technical services personnel
• Resolve complex issues and communicate technical information to customers and management
• Complete additional projects and assignments as directed by management

Senior Applications Specialist

• Provide application support, training, and troubleshooting for Digital CR/DR products
• Serve as a technical liaison for customers, resellers, and internal teams
• Deliver on-site product demonstrations and support at customer sites, conventions, and tradeshows
• Collaborate cross-functionally with Sales, Marketing, Field Service, and Product Management
• Support development of training materials and educational resources
• Maintain expertise across multiple digital imaging platforms and mentor junior team members
• Troubleshoot complex technical issues and communicate solutions clearly
• Support additional projects as assigned

Sales

• The Sales Specialist serves as the primary sales representative for Konica Minolta Healthcare Americas (KMHA).
• Responsible for driving revenue growth through direct sales, dealer support, and account management within an assigned region.
• Build strong customer relationships through outreach, cold calling, and on-site visits.
• Ensure seamless communication with internal teams.