Konica Minolta Australia

National Manager – Field Service

Konica Minolta Australia

full-time

Posted on:

Location Type: Hybrid

Location: Macquarie Park • Australia

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About the role

  • Develop and implement national service strategy in partnership with key internal and global stakeholders
  • Review and analyse financial and service data to identify trends, drive profitability, and implement corrective actions
  • Collaborate with regional service teams to ensure a consistent, excellent service experience for our customer across every region
  • Review and approve service pricing
  • Define and oversee policies, procedures, and KPI compliance across service teams
  • Coach, mentor, and develop your national team, including building a technical training pathway for Field Service Engineers
  • Lead service readiness as part of the product release cycle
  • Represent company interests in Enterprise Agreement negotiations with technical employees

Requirements

  • Proven senior leadership experience in field service, customer service, or technical service operations, ideally within the print, imaging, or IT industry
  • Strong commercial acumen
  • Experience leading geographically dispersed teams and driving consistent performance across regions
  • A track record of building and influencing relationships at all levels
  • A collaborative, coaching-led leadership style
Benefits
  • You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself.
  • We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
  • Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men.
  • Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
  • We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
  • Equal Opportunities: We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au
  • Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
senior leadershipcommercial acumencollaborative leadershipcoachingmentoringrelationship buildinginfluencingteam developmentperformance managementcross-regional collaboration