Kong Inc.

Field Operations Manager

Kong Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $130,000 - $160,000 per year

Tech Stack

About the role

  • Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.
  • Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.
  • Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications.
  • Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization.
  • Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews.
  • Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements.
  • Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
  • Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management.
  • When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage.
  • Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved.
  • Any additional tasks required by the manager.

Requirements

  • 5-8 years of relevant business experience
  • Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools
  • Demonstrable competence with Google G-Suite tools
  • Excellent quantitative and analytical skills, a data-driven mindset
  • Strong customer service attitude, ability to work independently, and in a fast-paced environment
  • Excellent written and communication skills.
  • A team player who works well in a collaborative environment.
  • BA/BS in a quantitative field, MBA, or related graduate degree a plus
  • If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.
Benefits
  • Healthcare benefits
  • 401(k) plan
  • Short and long term disability benefits
  • Basic life and AD&D insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business intelligencepipeline analyticsforecastingdata analysisquota settingcapacity planninginvestment ROI analysisterritory planningdeal managementprocess improvement
Soft Skills
quantitative skillsanalytical skillscustomer serviceindependencecollaborationcommunicationteam playerproblem-solvingorganizational skillschange management
Certifications
BA/BS in quantitative fieldMBArelated graduate degree