
Field Operations Manager
Kong Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $160,000 per year
About the role
- Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.
- Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.
- Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications.
- Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization.
- Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews.
- Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements.
- Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
- Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management.
- When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage.
- Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved.
- Any additional tasks required by the manager.
Requirements
- 5-8 years of relevant business experience
- Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools
- Demonstrable competence with Google G-Suite tools
- Excellent quantitative and analytical skills, a data-driven mindset
- Strong customer service attitude, ability to work independently, and in a fast-paced environment
- Excellent written and communication skills.
- A team player who works well in a collaborative environment.
- BA/BS in a quantitative field, MBA, or related graduate degree a plus
- If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.
Benefits
- Healthcare benefits
- 401(k) plan
- Short and long term disability benefits
- Basic life and AD&D insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business intelligencepipeline analyticsforecastingdata analysisquota settingcapacity planninginvestment ROI analysisterritory planningdeal managementprocess improvement
Soft Skills
quantitative skillsanalytical skillscustomer serviceindependencecollaborationcommunicationteam playerproblem-solvingorganizational skillschange management
Certifications
BA/BS in quantitative fieldMBArelated graduate degree