Kong Inc.

Staff Solutions Engineer

Kong Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Lead

Tech Stack

CloudDockerKubernetesOpen Source

About the role

  • Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
  • Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
  • Support PoCs throughout the entire evaluation process
  • Ensure 100% customer satisfaction across the assigned set of accounts
  • Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
  • Create technical documentation for DevOps, implementations, and services engagements
  • Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
  • And any additional tasks required by the manager

Requirements

  • 7+ years of software engineer and/or sales engineer management experience at a SaaS, Open Source or Enterprise Software company
  • Solid understanding of cloud computing trends and open source business models
  • You are a strong listener and communicator
  • You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
  • Enthusiasm for working in a high-profile, fast-paced startup culture
  • Experience with Docker/Kubernetes and other cloud native platforms
  • Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software engineeringsales engineeringcloud computingDockerKubernetesAPIsCI/CD automationAI technologiesLLM technologiestechnical documentation
Soft Skills
strong listeningcommunicationleadershipcustomer relationship managementcustomer satisfactionprioritizationcoordinationenthusiasmadaptabilitycollaboration