Staff Technical Customer Success Manager

Kong Inc.

full-time

Posted on: 1/29/2026

Location Type: Remote

✨ AI Apply

About the role

Coach customers throughout their lifecycle while working collaboratively with CX team to ensure outcomes.
Inspire customers to create an AI, API optimized vision for their future.
Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement.
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution.
Innovate tooling and processes for team efficiency.
Work on innovative and cutting edge customer projects.
Become a SME on Kong products and technologies, applying knowledge to real-world usage.

Proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
Have a good understanding of complex technology environments.
Have great self-awareness and strong communication skills.
Builder's mentality, seeking to find solutions to complex problems.
Manage a portfolio of commercial customers, looking for patterns that can be automated using the latest customer engagement techniques.
Cloud Native technologies understanding; (Containers, Kubernetes, Microservices) and foundational understanding of APIM.
Understand the value of DevOps, CI/CD and Cloud Computing IaaS.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSOpen SourceInfrastructure softwareCloud Native technologiesContainersKubernetesMicroservicesAPIMDevOpsCI/CD

Soft Skills

self-awarenessstrong communication skillsbuilder's mentalityproblem-solvingcollaborationcustomer engagement