Senior Technical Customer Success Manager
Kong Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Helping innovate our tooling and processes to make you and your team more efficient
- Working on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Requirements
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
- Have passion and determination about our technology and our customers
- Be a self starter with strong organizational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills (Portuguese and English are required, and Spanish is preferred)
- Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
- Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM
- Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS
Benefits
- Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Working with Sales and Product teams to ensure our customers are getting the most out of the solution
- Helping innovate our tooling and processes to make you and your team more efficient
- Working on innovative and cutting edge customer projects
- Learning our products and technologies, taking that knowledge and applying it to real world usage
- Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud NativeContainerizationKubernetesMicroservicesAPIMDevOpsCI/CDCloud ComputingIaaS
Soft skills
coachingproblem solvingorganizational skillsself awarenesscommunicationself startercollaborationpassiondetermination