Service Operations Excellence Specialist
KONE
full-time
Posted on:
Location Type: Office
Location: Singapore • Singapore
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Tech Stack
About the role
- Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas
- Identify and propose concrete improvement actions based on analysis.
- Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model
- Train Supervisors and Service Operations Managers in usage of Service tools and processes
- Responsible for route optimization, capacity planning, maintenance profile optimization in the FL
- Identify and collect potential improvement ideas and contribute to the future development plans of global methods
- Hands-on support to new deployments, the implementation, utilization and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations
Requirements
- Educational background: University degree (B.Sc.) in Business, Engineering or equivalent
- Experience in Project Management and benefit realization is seen as an asset
- Prior experience in Business Performance Management is seen as an asset
- Change Management skills and experience is seen as an asset
- Good communication skills
- Knowledge of Service operations tools and processes
- Prior Experience of ERP or other reporting solutions is seen as an asset
Benefits
- Career progression in opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- Surrounded by fun colleagues and a lively working environment.
- Great and open-minded leaders
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI analysisroute optimizationcapacity planningmaintenance profile optimizationProject ManagementBusiness Performance ManagementChange Management
Soft Skills
communication skillstraining