Kokua Education

Operations

• Kokua connects a network of guest educators to under-resourced schools to reduce lost learning time
• Support Guest Teachers integrating into schools and classrooms through communication, onboarding, and assignment management
• Receive and handle Guest Teacher issues or complaints and respond appropriately
• Update and regularly review dashboards and systems data; maintain meticulous records and ensure stakeholders receive communication within 24 hours
• Master internal systems including Zendesk, Salesforce, Frontline, Paylocity to support stakeholders
• Lead Guest Teacher Orientation and set a positive, engaging tone with Guest Teachers and School Partners
• Find creative strategies to retain, engage, and optimize Guest Teachers and provide high levels of customer service

Operations Coordinator