Kokua Education

Operations

• Operations Specialists place the right teachers in the right classrooms.
• You work with school leaders to provide teachers who fit in well to their school culture.
• You thrive in a fast-paced environment, and operate with grace and tact to successfully fill all of our daily assignments.
• You are personable and develop relationships over the phone quickly, setting firm expectations with our teachers while maintaining strong rapport.
• Our school leaders and our teachers can depend on you to follow through.
• You are tech-savvy with the ability to navigate multiple applications at once.
• You have the ability to work 11:30am-7:30pm EST.

Operations Specialist

People Operations

• Own our performance review process and drive improvements in fairness, clarity, and growth orientation
• Build and deliver manager enablement tools (feedback, coaching, 1:1s, etc.)
• Support onboarding tracks and lightweight L&D initiatives
• Lead or co-lead succession planning and talent reviews
• Incorporate employee feedback into all program design
• Manage onboarding, offboarding, leave requests, and employee documentation
• Ensure we remain compliant across multiple states and keep our handbooks/policies up to date
• Maintain accuracy and organization in our HRIS (Paylocity)
• Evaluate and implement process improvements that reduce manual admin work
• Own and optimize our use of Greenhouse ATS
• Create interview guides, intake templates, and structured scorecards for internal hiring
• Support internal hiring efforts (5–10 hires/year) and advise on candidate experience, equity, and consistency
• Pilot AI and automation tools that improve efficiency and enable strong decentralized hiring
• Create and maintain clean documentation of processes and workflows
• Build internal communications around performance, onboarding, and policies
• Train team members on tools, templates, and systems

Manager, People Operations

• Kokua connects a network of guest educators to under-resourced schools to reduce lost learning time
• Support Guest Teachers integrating into schools and classrooms through communication, onboarding, and assignment management
• Receive and handle Guest Teacher issues or complaints and respond appropriately
• Update and regularly review dashboards and systems data; maintain meticulous records and ensure stakeholders receive communication within 24 hours
• Master internal systems including Zendesk, Salesforce, Frontline, Paylocity to support stakeholders
• Lead Guest Teacher Orientation and set a positive, engaging tone with Guest Teachers and School Partners
• Find creative strategies to retain, engage, and optimize Guest Teachers and provide high levels of customer service

Operations Specialist

Manager, People Operations

Operations Coordinator