Kohl's

DevOps Engineer

• Lead and mentor a team of reliability engineers to drive operational excellence across Kohl’s distributed systems
• Develop and implement strategies, collaborate closely with engineering teams and ensure SRE best practices are embedded throughout the software development lifecycle
• Conduct design reviews, implement robust monitoring and alerting and establish auto-healing practices
• Provide leadership and guidance during critical incidents to triage, troubleshoot and resolve complex issues
• Drive comprehensive root cause analysis and follow-through on preventative measures
• Manage the software lifecycle, driving reliability, observability and efficiency in collaboration with peers across Design, Product Management, and Engineering
• Lead major automation and toil reduction initiatives, simplifying the ecosystem and reducing risks
• Set the vision and drive cultural transformation within the team
• Coach team through empathy and hands-on mentoring
• Develop and deliver training programs to upskill the team and broaden SRE adoption across the organization

Manager, Reliability Engineering

• Ensure the resilience and availability of Kohl’s systems and applications
• Collaborate closely with development teams
• Contribute to architectural designs
• Conduct risk assessments and design for failure
• Implement robust monitoring and failover mechanisms
• Drive error budget and Service Level Objective (SLO) adoption across products
• Drive incident response efforts, perform root cause analysis and implement preventative measures to enhance system reliability
• Establish consistent practices that elevate Kohl’s operational excellence through automation and process improvements
• Follow software lifecycle and drive reliability, observability, and efficiency across product teams within an assigned domain
• Identify repeated toil and find opportunities for automation and risk reduction
• On-call on a rotation to respond to production incidents and conduct blameless retros and root-cause analyses (RCAs) to drive a culture of continuous improvements
• Proactively identify failures before they cause outages using chaos engineering techniques such as edge cases, failure modes and design review
• Advise on capacity planning and provide continuous assessments on systems behavior and consumption
• Work with product managers to identify and prioritize work for reliability best practices (i.e., leveraging SLIs/SLOs/Error Budgets)
• Mentor and assist engineers on the team

Senior Reliability Engineer

Director

• Develop strategy and the overall perspective on what loyalty means to the Kohl’s customer and influence the program hierarchy to promote and reward customer behaviors
• Establish the member growth modeling and member lifecycle strategy
• Influence the creation of loyalty lifecycle moments, program benefits hierarchies and value propositions, including Kohl’s Card, MVC, Co-Brand Card, and Kohl’s Rewards program
• Drive acquisition into Kohl’s Rewards and Kohl’s Card with range of marketing strategies
• Drive all program promotion and marketing efforts, including management of program communication across marketing and digital touchpoints
• Lead marketing strategy with integrated program perspective on messaging, placement, audience, and offer
• Lead testing strategy for Kohl’s Card and Kohl’s Rewards programs - including value proposition and marketing
• Ensure promised benefits are delivered to customers as required and work with Compliance/Capital One to resolve any risk events that occur
• Partner cross-functionally to deliver loyalty offerings across all channels
• Integrate the Loyalty program voice and brand expression within broader marketing
• Lead and influence direct reports, systems and projects to achieve unit goals in accordance with company policies and practices
• Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area
• Additional tasks may be assigned as necessary

Director, Loyalty

Data Engineer

• Define and own the data product and technical data science strategy, aligning with enterprise technology and business priorities
• Lead the design, development, and lifecycle management of data products that support business operations, customer insights, and innovation
• Build and scale data science capabilities, including machine learning, AI-driven solutions, and advanced analytics to optimize retail operations and customer engagement
• Partner with business units, analytics, engineering, and product management to prioritize high-value use cases for both data products and data science applications
• Oversee data governance, stewardship, and metadata management to ensure accuracy, compliance, and trust
• Champion modern data and AI architectures, including cloud-native platforms, APIs, data streaming services, and real-time analytics
• Drive data democratization, ensuring business users can easily discover, access, and leverage insights
• Foster a product mindset and a research-to-production pipeline for data science solutions, ensuring scalability and usability
• Manage, mentor, and grow a high-performing team of data product managers, architects, engineers, and data scientists
• Define and monitor KPIs for both data products and data science initiatives, ensuring outcomes translate into tangible business impact
• Represent data strategy at the executive level, influencing enterprise decisions and advocating for innovation

Manager, Reliability Engineering

Senior Reliability Engineer

Director, Loyalty

Vice President, Data Architecture and Engineering