Platform Delivery Program Manager
Kodiak Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead and manage project operations to ensure alignment with business objectives.
- Oversee and execute Salesforce updates to enhance system capabilities and user experience.
- Use Smartsheet to manage utilization, capacity planning and revenue forecasting
- Create reporting in ServiceNow to ensure SLAs are being met
- Prepare and manage Statements of Work (SOWs) to ensure clear project deliverables and timelines.
- Coordinate with cross-functional teams to drive project progress and resolve any issues.
- Monitor project performance and implement improvements for greater efficiency.
- Ensure compliance with company policies and industry regulations during project execution.
- Provide regular updates and reports to senior management on project status and milestones.
- Facilitate cross-functional collaboration between Sales, Product, Delivery, Marketing and Customer Success to align project outcomes and customer goals.
Requirements
- Bachelor’s degree in Business Administration, Project Management, or a related field is preferred.
- Proven experience as a Project Manager, preferably within an operations-focused role.
- Prior experience of reporting in ServiceNow and Smartsheet
- Strong knowledge of Salesforce and experience in managing system updates.
- Ability to translate customer goals into actionable project plans.
- Highly organized, detail-oriented, and comfortable working with deadlines.
- Analytical mindset with the ability to leverage data for insights and decisions.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Certification in Project Management (PMP or equivalent) is preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSalesforcereportingcapacity planningrevenue forecastingdata analysisSOW managementcompliancesystem updatesproject performance monitoring
Soft Skills
organizational skillsdetail-orienteddeadline managementanalytical mindsetcommunication skillsproblem-solving skillscross-functional collaborationcustomer goal translationproject planningmulti-project management
Certifications
Project Management Professional (PMP)