Kobie

Director, Client Services

Kobie

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Lead

About the role

  • Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs.
  • Translate insights into actionable recommendations that optimize program ROI and member engagement.
  • Build and maintain senior-level client relationships, acting as a trusted advisor.
  • Navigate organizational dynamics to anticipate challenges and proactively address risks.
  • Identify opportunities for organic growth across services, technology, and analytics.
  • Co-create enhancements with clients to maintain competitive advantage.
  • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution.
  • Influence internal priorities based on client needs and market trends.
  • Manage account-level budgets and profitability; forecast revenue and resource allocation.
  • Mentor and develop team members; foster a culture of accountability and continuous improvement.

Requirements

  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.
Benefits
  • Flexible Time Off to recharge when needed
  • Nine Company-Wide Holidays
  • A diverse suite of benefits prioritizing your growth, development, and personal well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
loyalty marketingCRMprogram managementdata-driven engagementbudget managementstrategic account managementperformance optimizationforecastingorganic growth strategiesanalytics
Soft Skills
communicationstrategic thinkingproblem-solvingrelationship buildingmentoringteam leadershipaccountabilitycontinuous improvementinfluencingnavigating organizational dynamics
Certifications
Bachelor's degreeadvanced degreerelevant certifications