Kobie

Manager

• Play a key role for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results.
• Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources based on a thorough understanding of client’s strategy, success criteria, and program objectives.
• Manage all aspects of performance and development of direct reports to encourage professional growth by providing opportunities and giving clear and constructive feedback.
• Oversee customer data requests; scope and prioritize these requests, and lead a team to analyze and present data.
• Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders.
• Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients’ business objectives and overcome challenges.
• Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV.

Manager, Decision Sciences

Account Manager

• Provide planning, operational and optimization support for one of Kobie’s key accounts.
• Partnering with various departments to drive cohesive, operational, and strategic activities for the client.
• Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management.
• Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals.
• Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program.
• Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence.
• Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence.
• Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent.
• Support cross-functional efforts to optimize Kobie client’s loyalty program.
• Field and manage client requests and changes to administrative program functions.
• Serve as a point of contact for issue escalation, management, and resolution.
• Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery.
• Review invoices in preparation for timely and accurate financial billing.

Senior Account Manager

Solutions Engineer

• Partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects
• Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
• Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
• Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
• Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
• Serves as a SME/Mentor for other teammates

Senior Solutions Architect

Full-stack Engineer

• Participate in all phases of Agile methodology (planning, grooming, coding sprint items)
• Gain knowledge and control of our loyalty platform integration points (live API's, Batch, Queue based processing).
• Participate in design sessions; work with product owners and team members to solve acceptance criteria
• Build and maintain all configuration and business logic rule documentation
• Assist other team members through coaching and mentoring
• Promote and demonstrate good coding practice and patterns for the team
• Set accurate time estimates and scope of work for tasks and/or projects assigned to you
• Fill information gaps as needed to accomplish gaps
• Develop simple solutions to complex problems
• Suggest innovative new ways to improve processes and/or components of work
• Effectively work with other groups and third parties

Software Engineer

• Make rapid improvements to existing Java/Angular Code base to solve production problems
• Identify and solve performance bottlenecks
• Help institute a more mature SDLC
• Gain knowledge and control of our loyalty platform integration points (live API's, Batch, Queue based processing).
• Participate in design sessions; work with product owners and team members to solve acceptance criteria
• Build and maintain all configuration and business logic rule documentation
• Assist other team members through coaching and mentoring
• Promote and demonstrate good coding practice and patterns for the team
• Set accurate time estimates and scope of work for tasks and/or projects assigned to you
• Fill information gaps as needed to accomplish gaps
• Develop simple solutions to complex problems
• Suggest innovative new ways to improve processes and/or components of work
• Effectively work with other groups and third parties

Senior Software Engineer

Cloud Engineer

• Join a National Top Workplace
• We are seeking an experienced Salesforce Marketing Cloud Developer to join our dynamic team focused on delivering innovative, scalable, and technically robust loyalty marketing solutions.
• This role is critical in building custom components and advanced integrations within Salesforce Marketing Cloud (SFMC) to enable automated, personalized, and data-driven engagement for our clients.
• You’ll work closely with cross-functional stakeholders including strategy, data, and client services to translate business needs into technical execution.

Salesforce Marketing Cloud Developer

Customer Support

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

Customer Service Representative

Artificial Intelligence

• Define, prototype, and operationalize our approach to agentic AI at scale.
• Own the Agent Catalog and Agent Design Guide — defining how agents are designed, governed, deployed, and evolved within our Snowflake Cortex ecosystem.
• Ensure our AI strategy translates into a clear, intentional, and executable roadmap.
• Establish the frameworks, tools, and methodologies that allow multi-agent systems to operate safely, efficiently, and at scale.

Agentic AI Solutions Lead

• Gain the respect of your team and coach engineers at multiple levels to apply best practices when solutioning work items for our products.
• Support and lead all phases of the Agile methodology (grooming, designing, coding, testing)
• Focus on outcomes as opposed to output and ensure timely delivery of high quality, flexible and maintainable solutions.
• Participate in design sessions; work with product owners to ensure your solutions meet the needs of the business and our customers.
• Assist other team members with questions and provide guidance and mentorship on best practices and new technology adoption.
• Promote and demonstrate good coding practice and patterns for the team
• Establish and reinforce standards in the areas of coding, design, security, automation, and testing.
• Create and maintain a highly engaging and respectful work environment that encourages learning and the advancement of our people, process, and tooling.

Lead Software Engineer

Analyst

• Play a key role as part of a team responsible for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results.
• Build and maintain audience lists to support the CRM team in executing targeted campaigns and achieving engagement goals.
• Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources based on a thorough understanding of client’s strategy, success criteria, and program objectives
• Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders
• Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients’ business objectives and overcome challenges
• Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV
• Manage workflow, scope and prioritization of client requests and Kobie investments

Decision Science Analyst

• Design, develop, and maintain reports and dashboards using SSRS and Sigma Analytics.
• Write and optimize SQL queries to support reporting applications in a complex relational database environment.
• Collaborate with the data warehouse team to identify data gaps and opportunities for enhancement.
• Create clear, user-friendly documentation for BI tools and processes.
• Conduct thorough unit testing to ensure accuracy and reliability before QA handoff.
• Manage individual projects independently, delivering on time with minimal oversight.
• Troubleshoot reporting issues quickly and effectively, identifying root causes and implementing solutions.
• Deepen your understanding of loyalty program metrics and contribute to their evolution.

BI Report Developer

• Lead and deliver cutting-edge loyalty consulting, strategy, and program design.
• Maximize consumers’ emotional connection throughout their customer lifecycle.
• Deliver enterprise value for clients.
• Collaborate closely with Kobie’s client services, analytics, marketing services, technology, and operations teams.

Manager, Strategic Consulting

Director

• Lead and deliver cutting-edge loyalty consulting, strategy, and program design.
• Maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients.
• Collaborate closely with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams.