Kobie

Client Services Representative

• Drive the evolution and success of our clients’ customer loyalty programs.
• Shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI.
• Manage loyalty programs that enhance customer retention and satisfaction.
• Develop strategies to drive program adoption and engagement.
• Understand our client’s customer data and insights to refine loyalty program offerings.
• Collaborate with technology teams to ensure seamless execution and integration of loyalty programs.
• Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program.
• Monitor our client’s program's performance metrics, such as participation rates, redemption rates, and ROI.
• Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.

Associate Director, Client Services

Recruitment

• Deliver top talent by executing full-cycle recruiting for KCC hiring classes from job posting through offer, ensuring each class launches on time with the right headcount and quality.
• Partner to support hiring outcomes by building trusted relationships with KCC hiring managers and HR, serving as the recruiting point of contact for pipeline health, hiring priorities, and weekly status updates.
• Build and maintain talent pipelines by managing high applicant volume across KCC and corporate roles, using assessment tools and ATS filters to create a consistent pipeline, maintaining clean and accurate candidate data, and ensuring both recruiting teams are always working a high-intent candidate slate. Provide recruiting coordination support for global hiring processes as needed.
• Strengthen talent tools and processes by maintaining ATS integrity, identifying workflow gaps in automation and vendor integrations, and recommending practical fixes that improve screening consistency and scalability.
• Contribute to talent insights by tracking and maintaining accurate recruiting data, including screen-to-offer conversion rates, class fill rates, and no-show trends, giving the Talent team real-time visibility to improve processes and report on KCC hiring health.
• Champion employer brand by collaborating with Marketing to amplify Kobie’s story and showcase the company’s mission, culture, and values.
• Support engagement throughout the hiring journey by ensuring every candidate experiences a seamless, people-first process that reflects Kobie’s culture from first touch through offer.

Associate Recruiter

AI Engineer

• Build agent harnesses in Python using LangChain and LangGraph, including tool-calling, structured outputs (Pydantic/JSON schema), retries, streaming, and memory
• Package agent harnesses for the AgentCore Runtime with appropriate context, tools, skills, and subagents that fit cleanly into production flows and scenarios
• Write the tools and skills agents use: API integrations, SQL queries against Snowflake, Snowflake backed knowledge retrieval with clear contracts and Pydantic validation
• Build evaluation harnesses (golden datasets, LLM-as-judge, regression suites) using AgentCore Evaluations, and wire them into CI
• Implement guardrails around tool execution: auth scoping, input/output validation, PII and prompt-injection protections, and hallucination mitigation
• You own what you ship: prototype, deploy through Amazon AgentCore, monitor traces, and fix it when it breaks
• Partner with data engineers on Snowflake backed retrieval patterns (Cortex Analyst and Cortex Search Services)
• Contribute to refining our internal engineering patterns as the stack evolves

Data Engineer

• Serve as the operational backbone of Kobie's data platform, ensuring the ETL/ELT pipelines, dimensional models, and Snowflake environments that power client reporting and dashboards run reliably, at scale, every day.
• Translate client loyalty program requirements into production-ready data warehouse structures — from source system analysis and dimensional modeling through to the KALC (Kobie Alchemy Loyalty Cloud) platform tables and extracts that downstream reporting and client services teams depend on.
• Diagnosing and resolve data pipeline failures quickly enough that clients and internal stakeholders rarely notice they happened by bringing the debugging fluency and Snowflake depth to contain impact and prevent recurrence.
• Build a data architecture that can absorb change by redesigning Kobie's data mart to support an incoming event-driven, domain-driven application layer without breaking the operational foundation already in production.
• Deliver the data infrastructure that makes AI-powered loyalty products possible. Not by building the models, but by building the reliable, well-governed platform that Kobie's innovation team needs to produce them.
• Leave every pipeline more trustworthy than you found it, through automated testing, audit logging, CI/CD discipline, and documentation that makes the platform easier for the next engineer to own.

Senior Data Engineer

Operations

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
• Working with client services team and technology team on the implementation and tracking of client’s requirements for program success
• Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
• Proactively address operational challenges and resolve issues to minimize impact on customer experience.
• Support the creation and execution of client programs.
• Aid with program, client, and intra-team logistics.
• Support strategic vision and the sustainability of programming.
• Lead program and support including facilitation, leading discussions, delivering results and success.
• Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
• Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
• Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
• Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
• Oversee the end-to-end execution of rewards programs and deliverables.

Operations Manager

DevOps Engineer

• Build the roadmap for devops and observability in Data & AI teams.
• Design and build cloud infrastructure as code with Terraform (or Pulumi / CloudFormation), packaging reusable modules for AWS, Azure or GCP.
• Own CI/CD pipelines in GitHub Actions, Jenkins or GitLab CI — build, test, security scanning, blue-green or canary deploys, and automated rollback.
• Operate Kubernetes clusters (EKS, AKS or GKE) and container workloads with LENS, Helm, ArgoCD or Flux — including autoscaling, ingress, secrets and policy.
• Build observability with Prometheus, Grafana, OpenTelemetry, ELK or Datadog — metrics, logs, traces, dashboards and SLO-driven alerting.
• Implement security and compliance controls: IAM, SSO, secrets management (Vault / KMS), vulnerability scanning, policy-as-code (OPA, Checkov) and PCI-aware patterns.
• Lead incident response — on-call, runbooks, blameless post-mortems, and continuous reliability work to drive down MTTR and toil.
• Partner with developers on local dev experience, golden paths, internal platform tooling and developer self-service.
• Help shape internal platform standards as the stack evolves, contributing to design reviews and sharing knowledge across the India and U.S. teams.
• Participate in a collaborative DevOps environment, working closely with developers, AI engineers, QA, DBAs and product partners across environments.

Lead DevOps Engineer

QA Engineer

• Design and build evaluation harnesses for agentic systems in Python
• Author automated test suites for prompts and workflows
• Validate guardrails around tool execution
• Wire evaluations into CI using Dataiku Evaluations, GitHub Actions or Jenkins
• Build observability into testing
• Own quality end-to-end
• Partner with data engineers on retrieval testing patterns
• Help shape internal QA standards for AI & Data engineering
• Participate in a collaborative DevOps environment

Lead AI QA Engineer

• Ship the hardest implementation work yourself — the human-in-the-loop routing, the public/private gateway access controls, the early agent harnesses
• Design and implement the human-in-the-loop routing system: queue mechanics, reviewer assignment, back-pressure handling, run resumption semantics
• Implement the execution wrapper that enforces human-in-the-loop polices at execution time
• Build the safeguards — refusal policies, prompt-injection protections, public/private MCP exposure controls — that make our agents safe to deploy at scale
• Review PRs (human- and code-agent-authored) at a depth that builds shared judgment about what good agent code looks like
• Mentor engineers through hard implementation problems; close gaps in the team's shared knowledge

Lead AI Engineer

Technical Project Manager

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements
• Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones.
• Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment.
• Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery.
• Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology.
• Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns.
• Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues.
• Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions.
• Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle.
• Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals.
• Coach and mentor junior project managers and team members, fostering their professional growth and development
• Ensure the quality of project deliverables meets or exceeds client expectations and industry standards.
• Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed.
• Conduct regular project reviews and audits to monitor compliance with project management processes and best practices.
• Identify opportunities for process improvements and efficiency gains within the project management office.
• Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives.
• Contribute to the development and refinement of project management methodologies, tools, and templates.