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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
operations managementprogram managementstrategic planningperformance metricsKPI monitoringautomationoptimizationworkflow managementproject tracking
Soft Skills
organizational skillsmanagement skillscommunication skillsproblem solvingcuriosityprioritizationstrategic thinkingleadershiprelationship building
Tools & Technologies
MS Office Suiteworkflow management toolsproject tracking softwareenterprise application management
Industry Keywords
client servicesoperational logisticsprogram deliveryloyalty rewards programsaffiliate client organizationthird-party servicesprogram successcustomer experiencesustainability of programming
About the role
Key responsibilities & impact- Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
- Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
- Working with client services team and technology team on the implementation and tracking of client’s requirements for program success
- Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
- Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
- Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
- Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
- Proactively address operational challenges and resolve issues to minimize impact on customer experience.
- Support the creation and execution of client programs.
- Aid with program, client, and intra-team logistics.
- Support strategic vision and the sustainability of programming.
- Lead program and support including facilitation, leading discussions, delivering results and success.
- Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
- Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
- Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
- Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
- Oversee the end-to-end execution of rewards programs and deliverables.
Requirements
What you’ll need- Operations experience a plus
- Strong organizational and management skills
- Excellent communication skills – written and verbal.
- Problem solving skills
- High level of curiosity
- Ability to prioritize and manage in a constantly changing environment.
- Ability to think strategically and help create the vision for the client.
- Intra-Team coordination and leadership skills
- Commitment to the mission, Kobie values, and goals of the client
- Experience Workflow management tools /Project Tracking Software preferred
- MS Office Suite
- Enterprise application management experience
Benefits
Comp & perks- Flexible Time Off to recharge when needed
- Nine Company-Wide Holidays
- A diverse suite of benefits prioritizing your growth, development, and personal well-being