Director, Strategic Consulting
Kobie
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
About the role
- Lead and deliver cutting-edge loyalty consulting, strategy, and program design.
- Maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients.
- Collaborate closely with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams.
Requirements
- Proven experience in the design, implementation, and evolution of loyalty programs, ensuring they effectively engage customers and drive business results (either B2C or enterprise / B2B).
- Experience across at least two verticals (e.g. financial services, travel, entertainment, telecom, B2B services) and ability to adapt frameworks across sectors.
- Deep understanding of loyalty and/or marketing best practices (rewards earn and redemption, liability management, CRM, digital marketing, CX). Expertise in digital marketing, personalization, omni-channel communication planning, and lifecycle campaign activation.
- Ability to become a trusted advisor to clients through the use of soft skills and thoughtful, strategic recommendations. Skilled in building long-term relationships based on trust and delivering value through consultative approaches.
- Efficiently aligns time, budget, and stakeholders to achieve quality outcomes that match organization priorities. Takes personal responsibility through planning and communication.
- Comfortable working independently on tough assignments. Balances autonomy with the awareness of when to ask for help. Quickly recalibrates after failures to move forward during challenges.
- Possesses strong presence and gravitas. A data-driven strategy storyteller with the ability to clearly present and influence ideas and concepts. Shares information with a team-first mentality.
- Proactively seeks ways to advance skills. An active listener who provides and receives timely, direct, unbiased, and actionable performance feedback.
- Analyzes situations with critical thinking to develop and implement solutions in a high-ambiguity, fast-paced environment. Comfortable navigating grey areas and can simplify complexity.
- Invites diverse perspectives and shares ownership and visibility. Eliminates silos to tackle problems and advance work.
- Bachelor's degree and prior loyalty marketing experience required.
- 10+ years of experience in marketing, loyalty, customer engagement, or consulting.
- Demonstrated experience in loyalty / engagement or CRM consulting (B2C and/or B2B).
- Ideal candidate will have category knowledge in Retail with additional experience in one or more verticals: retail, consumer products, financial services, or travel and hospitality.
- Preferred candidate will have experience with global loyalty programs using programmatic and non-programmatic approaches. Preferences also include candidates with Cobrand, Multi-brand, and/or Paid Program experience.
Benefits
- Flexible Time Off to recharge when needed
- Nine Company-Wide Holidays
- A diverse suite of benefits prioritizing your growth, development, and personal well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loyalty program designimplementation of loyalty programsdigital marketingpersonalizationomni-channel communication planninglifecycle campaign activationCRMrewards earn and redemptionliability managementconsulting
Soft Skills
strategic recommendationsrelationship buildingplanningcommunicationcritical thinkingactive listeningdata-driven storytellinginfluencingteam collaborationadaptability
Certifications
Bachelor's degree