Kobie

Manager, Strategic Consulting

Kobie

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Lead and deliver cutting-edge loyalty consulting, strategy, and program design.
  • Maximize consumers’ emotional connection throughout their customer lifecycle.
  • Deliver enterprise value for clients.
  • Collaborate closely with Kobie’s client services, analytics, marketing services, technology, and operations teams.

Requirements

  • 5–8 years of experience in loyalty, CRM, customer engagement, or marketing strategy (agency or client-side).
  • Experience across at least two verticals (e.g., retail, travel, financial services, entertainment, telecom).
  • Strong understanding of loyalty mechanics (earn/burn, liability, personalization, lifecycle marketing, CX).
  • Ability to frame insights into defensible recommendations and build trusted client relationships.
  • Comfort interpreting complex data and crafting clear, persuasive narratives.
  • Manages time, priorities, and resources to deliver high-quality work aligned to client and project goals.
  • Handles challenging assignments with focus and resilience, seeking input when needed and learning from setbacks.
  • Communicates data-driven insights clearly and collaborates to move ideas forward with a team-first mindset.
  • Seeks opportunities to learn, listens actively, and applies feedback to improve outcomes.
  • Uses critical thinking to simplify complexity and deliver practical solutions in fast-paced environments.
  • Invites diverse perspectives, promotes collaboration, and shares ownership of results.
  • Bachelor’s degree required
  • Exposure to global, multi-brand, or paid loyalty programs.
Benefits
  • Flexible Time Off to recharge when needed
  • Nine Company-Wide Holidays
  • A diverse suite of benefits prioritizing your growth, development, and personal well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
loyalty consultingCRMcustomer engagementmarketing strategyloyalty mechanicslifecycle marketingCXdata interpretationcritical thinkingprogram design
Soft Skills
client relationship buildingtime managementresiliencecommunicationcollaborationactive listeningadaptabilityproblem-solvingpersuasive narrative craftingteam-first mindset