Kobie

Senior Account Manager

Kobie

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Senior

About the role

  • Provide planning, operational and optimization support for one of Kobie’s key accounts.
  • Partnering with various departments to drive cohesive, operational, and strategic activities for the client.
  • Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management.
  • Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals.
  • Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program.
  • Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence.
  • Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence.
  • Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams to ensure program delivery is strong and consistent.
  • Support cross-functional efforts to optimize Kobie client’s loyalty program.
  • Field and manage client requests and changes to administrative program functions.
  • Serve as a point of contact for issue escalation, management, and resolution.
  • Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery.
  • Review invoices in preparation for timely and accurate financial billing.

Requirements

  • Bachelor’s degree in marketing or related field.
  • 5+ years of experience, preferably in the marketing or loyalty industry.
  • Understanding of general marketing principals is a must; promotional and CRM experience is preferred.
  • Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines.
  • Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable.
  • SaaS experience is preferred.
  • Experience in Retail industry preferred.
  • Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment.
  • Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys.
  • Foundational understanding of financial business principles and data analysis.
  • Self-motivated and able to work independently, applying good judgment and decision-making on your feet.
  • Confident and clear verbal and written communication and presentation skills.
  • Proactive in contributing ideas and in anticipating client/team needs.
  • Outcomes-driven, with excellent organizational skills and strong attention to detail.
  • Technical acumen – the ability to understand technology platforms within a larger martech ecosystem, and how features and functionality is applied to bring marketing and analytical concepts to life that will deliver desired outcomes.
  • Resourceful, solutions-focused attitude that adapts well to change.
  • Project management and planning skills.
Benefits
  • Flexible Time Off to recharge when needed
  • Nine Company-Wide Holidays
  • A diverse suite of benefits prioritizing your growth, development, and personal well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketing principlespromotional experienceCRM experiencedata analysisproject managementstrategic marketingtactical marketingaccount planningoperational supportoptimization
Soft Skills
communication skillsorganizational skillsattention to detailproactive attitudeself-motivatedproblem-solvingcollaborativetime managementdecision-makingleadership
Certifications
Bachelor’s degree in marketingrelated field degree