Koalafi

Regional Account Manager – Midwest

Koalafi

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $120,000 - $150,000 per year

About the role

  • Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
  • Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
  • Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
  • Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
  • Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
  • Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
  • Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.

Requirements

  • 3+ years proven experience in account management or a similar role
  • Strong communication and interpersonal skills
  • Ability to analyze metrics and drive actionable insights
  • Problem-solving aptitude and ability to resolve conflicts quickly
  • Experience in a customer-facing role, ideally in the retail or service sector
  • Willingness to travel regularly
Benefits
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementKPI trackingdata analysisproblem-solvingcustomer service
Soft Skills
communicationinterpersonal skillsconflict resolutiontrainingrelationship building