Knowtex

Customer Support Program Manager

Knowtex

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Design and lead support program infrastructure
  • Manage technical issue resolution and escalation
  • Directly manage Customer Support Technician and recruit new talent
  • Build and maintain knowledge base to reduce ticket volume
  • Monitor customer health indicators and coordinate retention interventions

Requirements

  • 5+ years in support operations, program management, or technical operations
  • Healthcare technology or healthcare operations experience
  • Team leadership experience
  • Technical support expertise
  • Support program design experience
  • Proficiency with ticketing platforms
Benefits
  • Health insurance
  • Professional development
  • 401(k) plan
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
support program designtechnical support expertiseticketing platforms
Soft Skills
team leadershipcustomer health monitoringissue resolutiontalent recruitment