Customer Support Specialist
Knowtex
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 - $70,000 per year
About the role
- Design clinical workflows optimized for ambient documentation across specialties
- Configure documentation templates for oncology, orthopedics, gastroenterology, and other specialties
- Validate AI-generated notes against E&M coding requirements and MDM levels
- Lead Epic Community Connect and Nordic partnership implementations
- Train clinical staff on best practices for voice documentation
- Develop specialty-specific implementation playbooks
- Collaborate with ML teams to improve clinical accuracy and relevance
- Support Clinical Decision Support (CDS) Console deployments
- Analyze documentation patterns to identify optimization opportunities
- Interface with EMR vendors for certification and integration requirements
Requirements
- This role is open to candidates based in the Eastern Time Zone (U.S.) only.
- 2+ years in customer support and ticketing systems in clinical informatics or healthcare technology
- Deep understanding of clinical documentation
- Excellent stakeholder management across clinical and technical teams
- Understanding of healthcare operations and clinical workflows
- Strong project management and training skills
Benefits
- Meaningful equity compensation
- Unlimited PTO
- Premium health, dental, and vision coverage
- 401(k) plan
- Remote work model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical workflowsdocumentation templatesE&M codingMDM levelsvoice documentationimplementation playbooksclinical accuracydocumentation patternsEMR integration
Soft Skills
stakeholder managementproject managementtraining skills