knownwell

Account Manager

• Develop and maintain strong relationships with primary and specialty care clinicians (focus on OBGYN, fertility, pediatrics, psychology/psychiatry, orthopedics, cardiac, sleep, bariatric surgery) and their offices
• Engage providers and office staff through regular visits, lunch & learns, calls, and communications to educate on knownwell's weight management programs
• Train and empower office staff (schedulers, medical assistants, nurses) as referral drivers and provide referral workflow handouts and patient registration tools
• Act as primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services
• Conduct presentations and informational sessions to increase awareness of obesity treatment options and knownwell's comprehensive approach
• Leverage specialty-specific value propositions, outcomes data, case studies, and local referral success metrics to support provider education
• Responsible for meeting and exceeding weekly and monthly referral growth targets; own activity pipeline including new provider meetings, expansion meetings, and active referral conversations
• Collaborate with clinical and operations teams to streamline the referral process and ensure effective patient onboarding
• Track referral data, analyze trends to optimize outreach strategies, and maintain accurate CRM records of clinician interactions and referrals
• Contribute to development and refinement of the PRM playbook, identify new clinician partnership opportunities, develop targeted outreach campaigns, and participate in industry events

Provider Relations Manager

• Develop and maintain strong relationships with primary and specialty care clinicians to facilitate referrals
• Engage providers and office staff through regular visits, presentations, calls, and communications to educate them on knownwell's weight management programs and services
• Train and empower office staff (schedulers, medical assistants, nurses) as referral drivers and provide referral workflow handouts and patient registration tools
• Act as the primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services
• Conduct presentations and informational sessions for clinicians and staff, leveraging specialty-specific value propositions and outcomes data
• Own referral management including meeting weekly and monthly referral growth targets and managing activity pipeline
• Collaborate with clinical and operations teams to streamline referral and onboarding processes for referred patients
• Track referral data, analyze trends, and optimize outreach strategies
• Contribute to development and refinement of the PRM playbook and targeted outreach campaigns
• Maintain accurate CRM records of clinician interactions, referrals, and engagement activities and provide regular reports on referral trends and outreach effectiveness