knownwell

IT Support

• Ensure the delivery of reliable, secure, and compliant IT services across the organization.
• Serve as the primary liaison with our outsourced IT provider, ensuring service delivery continues to align with business expectations, SLAs, and compliance requirements.
• Ensure systems and processes align with healthcare-specific standards (e.g., HIPAA, PHI data handling).
• Maintain a secure IT environment through active oversight of endpoint protection, access control, and adherence to regulatory requirements.
• Recommend standard equipment for each role within knownwell and work with our outsourced IT provider to formalize and implement these standard offerings.
• Collaborate cross-functionally to support IT infrastructure setup and staff onboarding at new clinic locations; travel up to 15% of the time as needed.
• Create and maintain IT operational procedures, support documentation, and business continuity plans to enable scale and consistency.
• Participate in strategic discussions about IT service models as the business scales.

IT Manager