IT Manager

knownwell

IT Manager leading IT function and vendor partnerships for knownwell’s weight-inclusive healthcare model. Ensuring reliable, secure IT services with role requiring up to 15% travel.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Ensure the delivery of reliable, secure, and compliant IT services across the organization.
Serve as the primary liaison with our outsourced IT provider, ensuring service delivery continues to align with business expectations, SLAs, and compliance requirements.
Ensure systems and processes align with healthcare-specific standards (e.g., HIPAA, PHI data handling).
Maintain a secure IT environment through active oversight of endpoint protection, access control, and adherence to regulatory requirements.
Recommend standard equipment for each role within knownwell and work with our outsourced IT provider to formalize and implement these standard offerings.
Collaborate cross-functionally to support IT infrastructure setup and staff onboarding at new clinic locations; travel up to 15% of the time as needed.
Create and maintain IT operational procedures, support documentation, and business continuity plans to enable scale and consistency.
Participate in strategic discussions about IT service models as the business scales.

Requirements

What you’ll need

5+ years of IT experience
Broad technical background as an IT generalist, including infrastructure, endpoint management, networking, and helpdesk operations
Proven experience partnering with third-party IT service providers to deliver a best-in-class IT experience for employees
Strong knowledge of Microsoft 365, Azure AD, Windows Server, Teams, and other Microsoft-based platforms
Familiarity with healthcare IT environments, including electronic health records (EHR), HIPAA compliance, and patient data security
Excellent project management and communication skills, with a service-oriented mindset
Ability and willingness to travel up to 15% to support new site openings
Experience supporting multi-site clinical environments or ambulatory care networks preferred; experience supporting multi-site corporate offices may suffice

Benefits

Comp & perks

💻 Fully remote opportunity
🩺 Medical, dental, and vision insurance
📈 401K retirement plan with company match
🏝️ Up to 20 days of PTO per year + company holidays
👶 Up to 14 weeks of parental leave (12 for non-birthing parents)
🏡 Annual work from home stipend for remote employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT experienceinfrastructure managementendpoint managementnetworkinghelpdesk operationsproject managementMicrosoft 365Azure ADWindows ServerTeams

Soft Skills

communication skillsservice-oriented mindset