Customer Service Representative – Benefits Outreach
Knowledge Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $21 per hour
Job Level
About the role
- Educate recipients about the Pathways Program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Role primarily entails working closely with pathways members/applicants whom are 60 years and older and need a lot of assistance navigating and understanding their benefits and access to said benefits.
Requirements
- Remote call center experience preferred
- Medicaid/FSSA programs knowledge preferred
- Must reside in the state of Indiana
- Experience working with the elderly population preferred
- High School Diploma or GED required and 12+ months of relevant professional experience required, or equivalent combination of education and experience.
- Background check required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship buildingcommunicationteam supportdata entrycustomer service
Certifications
High School DiplomaGED