Knowledge Services

Customer Support

• Educate recipients about the Pathways Program offerings and enrollment options.
• Introduce managed care choices to recipients and aid in navigating health care and dental plans.
• Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
• Input data directly into specified internal automated systems following project policies.
• Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
• Support fellow team members in managing and completing daily tasks.
• Role primarily entails working closely with pathways members/applicants whom are 60 years and older and need a lot of assistance navigating and understanding their benefits and access to said benefits.

Customer Service Representative – Benefits Outreach