Knowledge Anywhere

Director, Global Services

Knowledge Anywhere

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 per year

Job Level

Lead

About the role

  • Primary servicing contact for assigned Master and Direct affiliates.
  • Develop and maintain servicing guidelines, training materials, and onboarding processes for new and existing affiliates.
  • Ensure smooth activation and adoption of brand systems, tools, and programs; promote operational best practices and brand offerings.
  • Collect and analyze affiliate performance metrics and survey feedback to identify trends, risks, and growth opportunities.
  • Provide data‑driven recommendations to improve servicing strategies and affiliate outcomes.
  • Supply brand‑level inputs for dashboards, cross‑brand reporting, COE modeling, and GRN insights.
  • Coordinate system access (CREST, Dash, intranet/Learning platforms); troubleshoot issues with IT/Support.
  • Ensure listing/profile accuracy across global platforms and network directories.
  • Partner with Finance, Legal, Compliance, Contracts on brand reporting, renewals, agreements, invoicing, and visa documentation.
  • Draft affiliate communications, service updates, and program announcements.
  • Support development/execution of Mastermind sessions, SME calls, client group meetings, and leadership roundtables.
  • Manage logistics, agendas, materials, follow‑ups, and track engagement/participation.
  • Provide high‑touch guidance on global referral systems; offer concierge‑style agent matching for cross‑border transactions.
  • Build trusted relationships with Master Franchise leadership and key stakeholders.
  • Understand market realities and affiliate needs; tailor support and ensure alignment with brand/global initiatives.

Requirements

  • Bachelor’s degree required; advanced degree preferred.
  • 5–7+ years in franchise operations, account management, consulting, or international real estate services.
  • Strong cross‑cultural communication and relationship‑building skills.
  • Proven experience supporting clients/partners in complex, matrixed environments.
  • Comfort interpreting data and presenting insights/recommendations.
  • Excellent project management, communication, and presentation skills.
  • Ability to manage multiple markets, time zones, and priorities; international travel as needed.
Benefits
  • EOE including disability/veteran
  • At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance metricsservicing guidelinestraining materialsonboarding processesproject managementcross-brand reportingdashboard modelingsystem access coordinationconcierge-style agent matching
Soft Skills
cross-cultural communicationrelationship buildingclient supportpresentation skillsorganizational skillslogistics managementstakeholder engagementadaptabilityproblem-solvingteam collaboration