Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need.
Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center’s services.
Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in.
Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments.
Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution.
Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance.
Design and implement satisfaction measures for internal (and possibly external) customers.

Requirements

Education: Technical degree in engineering or other science related field.
Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it.
Ability to query data (e.g. SQL, SAS) is a requirement.
Must be able to build decision frameworks using data and translate to financials- cost and revenue.
Influence & communication: can tell a story with data, is able to sell ideas based on ‘what’s in it for you.’
Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience.
At least 3 years’ experience in a process and/or analytics discipline (financial services or manufacturing preferred).

Benefits

At Anywhere, compensation varies by knowledge, skills, and experience.
Bonuses, incentives and benefits depend on the position.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLSAScost accountingactivity-based costingdata integrationsprocess changesmeasurement systemsautomationdecision frameworksoperational performance metrics

Soft Skills

strategic thinkingcreative problem solvinginfluencecommunicationstorytelling with dataselling ideasconceptualizationinitiative executioncustomer experience improvementcollaboration