Salary
💰 $80,000 - $110,000 per year
About the role
- Oversee daily escrow operations across assigned offices within the region
- Lead, coach, and develop escrow officers, and support staff to ensure high performance and professional growth
- Ensure compliance with state and federal regulations, company policies, and industry best practices
- Collaborate with sales and executive leadership to align operational goals with company objectives
- Monitor and manage regional performance metrics, including revenue, closing volume, customer satisfaction, and operational efficiency
- Resolve complex escrow issues and serve as an escalation point for clients and internal teams
- Drive adoption of technology and process improvements to enhance service delivery
- Participate in recruiting, onboarding, and training of new escrow staff
- Represent the company at industry events, client meetings, and community engagements as needed
Requirements
- Leadership and mentoring of escrow officers and staff
- Strong understanding of escrow processes and regulatory compliance (state and federal)
- Ability to collaborate with sales and executive leadership to align operational goals with company objectives
- Monitor and manage regional performance metrics (revenue, closing volume, customer satisfaction, operational efficiency)
- Resolve complex escrow issues and act as escalation point for clients and internal teams
- Drive adoption of technology and process improvements to enhance service delivery
- Participate in recruiting, onboarding, and training of new escrow staff
- Represent the company at industry events, client meetings, and community engagements as needed