Customer Experience Associate, Seasonal
goop
Client Experience Specialist
Knowledge Anywhere
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $24 per hour
Job Level
JuniorMid-Level
About the role
- The Client Experience Specialist manages all non-licensed aspects of the transaction, from contract to close, creating a seamless experience for agent, consumer and deal parties.
- Perform non-licensed administrative tasks for real estate agents, identify and manage contractual dates and deadlines ensuring timely, efficient, accurate closing.
- Collaborate with agent services department, agents and third parties to ensure documentation received for compliance in transaction file and systems.
- Organize transaction details in applicable systems while providing continuous, timely updates to all parties.
- Serve as deal stakeholder’s point-of-contact for agents and clients through closing, including obtaining documentation or information needed for clear to close.
- Coordinate and/or confirm scheduling of home inspections, appraisals and closings with all deal parties.
- Regularly update and manage communication with all parties involved in the transaction.
- Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.
Requirements
- Minimum of 2 years real estate, mortgage, title, transaction coordination/processing experience strongly preferred or solid experience with the real estate transaction process at a high volume
- Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
- People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.
- Technical- ability to learn and navigate multiple software systems with an elevated level of competency.
- Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
- Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.
- Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
- Quality Assurance- the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient.
- Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.
