Knotch

Engagement Manager

Knotch

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $175,000 per year

About the role

  • Own End-to-End Beta Delivery: Lead multiple concurrent ACE beta programs from kickoff through completion, ensuring each engagement delivers production-ready implementations and measurable business outcomes.
  • Act as the Client Lead: Serve as the primary point of contact for enterprise clients, leading working sessions, milestone reviews, and executive readouts while building trusted relationships across marketing, digital, and technology stakeholders.
  • Drive Program Execution: Own program plans, timelines, dependencies, and risk management. Translate client goals into clear execution roadmaps and ensure alignment across all stakeholders.
  • Partner Closely with Engineering: Work closely with Product, Engineering, and Data/AI teams to scope, sequence, and deliver work. Engage with distributed and offshore teams to keep execution on track and unblock delivery.
  • Ensure Business Impact & Conversion: Make value explicit. Ensure clients can clearly understand and articulate the impact of ACE, positioning every beta for successful conversion into long-term deployment and expansion.
  • Operate with Commercial Awareness: Understand ACE pricing, packaging, and growth paths. Partner with Account Directors to support expansion while protecting and growing account value.

Requirements

  • 5+ years leading complex, multi-month client delivery programs in a technical or enterprise environment, preferably within an AI or SaaS startup (marketing or digital analytics experience is considered an asset)
  • Strong executive presence with the ability to build trust and lead conversations with senior stakeholders.
  • Comfort working closely with engineering teams, understanding system architecture, and navigating technical tradeoffs (no coding required).
  • Proven ability to operate between business and technical teams, translating strategy into execution.
  • Experience working with offshore or distributed engineering teams.
  • Bonus: Exposure to marketing analytics technology, websites, AI systems, or data platforms. Highly organized, proactive, and accountable with strong communication skills with an operator mindset.
Benefits
  • Comprehensive medical, dental, and vision insurance eligibility
  • 401(k) plan
  • Unlimited PTO
  • 10+ company-paid holidays
  • A daily company-wide break, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementrisk managementexecution roadmapssystem architecturetechnical tradeoffsclient delivery programsAI systemsdata platformsmarketing analytics technology
Soft Skills
executive presencebuilding trustleading conversationsorganizational skillsproactive mindsetaccountabilitystrong communication skills