knokcare

Customer Service Associate

knokcare

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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About the role

  • Book home consultations, ensuring efficiency;
  • Handling emails and calls related to home consultations;
  • Registration and management of appointment requests;
  • Controlling and monitoring of home consultations activity in real time;
  • Coordinate appointments with the triage team and doctors;
  • Provide feedback to other teams;
  • Ensuring a positive experience for doctors, customers, and partners;
  • Clarification on knok subscription plans

Requirements

  • Computer skills and good ability to use different tools simultaneously;
  • Good communication and argumentation skills;
  • Team spirit;
  • Time flexibility, namely for shifts (24h);
  • Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  • Good level of English, spoken and written.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communication skillsargumentation skillsteam spirittime flexibility