knokcare

Customer Support

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide feedback to other teams;
• Ensuring a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans.

Customer Service Associate

• Schedule in‑home consultations, ensuring efficiency;
• Handle emails and calls related to in‑home consultations;
• Log and manage appointment requests;
• Monitor in‑home consultation activity in real time;
• Coordinate scheduling with the triage team and physicians;
• Provide feedback to other teams;
• Ensure a positive experience for physicians, clients, and partners;
• Clarify knok subscription plans

Customer Service Associate, Part-time

Security Engineer

• Own and manage the company’s IT infrastructure, networks and systems, ensuring performance, scalability and security
• Lead the development, implementation and continuous improvement of IT and cybersecurity policies, procedures and controls
• Maintain and evolve the ISMS, ensuring alignment with regulatory and compliance requirements (e.g. ISO standards)
• Identify, assess and mitigate security risks and vulnerabilities across the organisation
• Monitor IT and security performance, defining and tracking relevant KPIs and metrics
• Act as the main point of contact for cybersecurity topics, both internally and with external stakeholders
• Manage relationships with external vendors and service providers, ensuring security and compliance standards are met
• Oversee incident response processes, ensuring timely and effective resolution of IT and security issues
• Support and guide teams on IT best practices and cybersecurity awareness
• Contribute to strategic decisions regarding IT architecture, tools and investments
• Lead and develop the IT & Cybersecurity team, ensuring clear priorities, strong execution and continuous growth
• Support hiring, onboarding and performance management of team members
• Foster a culture of ownership, security awareness and continuous improvement within the team

Customer Service Associate

Customer Service Associate, Part-time

IT – Cybersecurity Manager