knokcare

Business Operations

• Support the implementation, onboarding and go-live of new projects
• Assist in managing operational aspects of ongoing projects
• Help create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
• Contribute to structured processes that drive operational efficiency and customer success

Business Operations Associate

Recruitment

• Source and attract qualified candidates through job boards, social media and proactive outreach
• Screen resumes, conduct initial phone screenings and first-round interviews to identify potential candidates
• Coordinate interviews and support hiring managers throughout the process
• Ensure a great candidate experience from first contact to offer
• Conduct reference and background checks on potential candidates
• Collaborate with People Lead on offers and hiring decisions
• Track and analyze recruitment metrics to assess the effectiveness of sourcing strategies and identify areas for improvement
• Stay updated on market trends and share best practices with the team
• Support employer branding efforts and engage with relevant communities

Talent Acquisition Specialist

• Lead the implementation, onboarding and go-live of new projects
• Manage and oversee operational aspects of ongoing projects
• Create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, ensuring alignment and smooth communication
• Drive structured processes to support operational efficiency and customer success

Business Operations Specialist

Customer Support

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide feedback to other teams;
• Ensuring a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans

Customer Service Associate

Producer

• Own the operational and financial performance of key business areas, ensuring capacity meets demand.
• Monitor daily operations to anticipate resource gaps and propose immediate corrective actions.
• Build forecasts, budgets and performance models that inform Senior Management decisions.
• Identify root causes of operational inefficiencies and design improvement initiatives.
• Produce reports and dashboards on capacity, utilisation, performance and operational risk.
• Ensure operational data is correct, organised and updated, enabling reliable decision-making.
• Analyse trends to improve clinician allocation, productivity and service delivery.
• Align resource allocation with operational priorities, regulatory constraints and partner needs.
• Track and report key operational KPIs that support transparency and performance monitoring.

knokcare

Business Operations Associate

Talent Acquisition Specialist

Business Operations Specialist

Customer Service Associate

Production Manager

Healthcare Manager