Knock

Backend Engineer

• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded.
• You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only.
• You will innovate new and better ways to do things in order to meet company KPI’s
• Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team.
• Proactively manage and scale final document services with internal employees
• Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level.
• Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins.
• Load balance as necessary in order to meet company SLA’s
• Act as a resource to the team for escalations, questions, and exceptions
• Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all
• Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively.
• Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions.
• Once gaps are identified, write process, procedure and policy changes for review, training and implementation.
• Follow up to ensure new processes/policies/procedures are adopted and functioning.
• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
• Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Lending Manager – Back End

Producer

• Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes & procedures
• Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your teams contributions towards Knock’s goals
• Promote a culture that puts People First, with an emphasis on best-in-class customer service that delights customers and referral partners
• Coach and guide your team in their development as lending professionals by maintaining an open door as a resource - teaching them how to fish instead of providing the fish and creating job aids, process, or policy where you see opportunities to do so
• Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities
• Partner with managers in Operations and other cross-functional stakeholders to remove obstacles for your team to get every loan to an on-time closing
• Be a proactive knowledge source for Loan Officers, educating on mortgage services & products to assist Loan Advisors in helping customers determine the best options for their needs
• Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team
• Collaborate with the training coordinator to develop job aides for Loan Officers to thrive
• Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Lending Manager – Back End

Production Manager