Loan Officer Assistant

Knock

Loan Officer Assistant supporting the customer journey from application to initial disclosures and successful closing. Work in a fast-paced, fully remote startup environment to assist Loan Officers.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $51,000 - $56,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Loan OriginationPipeline ManagementLoan Application ProcessingTRID GuidelinesLoan EstimatesDocument ReviewCustomer ServiceDetail OrientationRemote Work ExperienceSales Assistance

Soft Skills

CommunicationTeam PlayerInitiativeAdaptabilityProblem SolvingCustomer FocusCollaborationResponsivenessSelf-StarterContinuous Learning

Tools & Technologies

EncompassMeridian LinkBlendGoogle Suite

Certifications & Qualifications

NMLS License

Industry Keywords

Mortgage OriginationLoan ProcessingCustomer Service ExcellenceEquity and InclusionFast-Paced EnvironmentRemote WorkSales MetricsDocumentation StandardsBorrower AssistanceLoan Disclosure

About the role

Key responsibilities & impact

Assist Loan Officers by gathering required documentation to complete the loan application
Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan
Successful and effective pipeline management consisting of 200+ loan applications per month, per loan officer
Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure
Follow up on disclosed loans to ensure they are signed in a timely manner
Assist both Loan Officers and Loan Assistants with any borrower requests
Assist in assigning new loan files to Loan Officers
Understanding of TRID guidelines and Loan Estimates
Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass
Excellent customer service is second nature, with a natural inclination to assist others
A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success
Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships
Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned
Comfortable working autonomously- you search for your answer before asking a question
Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing
Continually learn, grow, and expand your knowledge of mortgage origination sales
Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Requirements

What you’ll need

1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
Experience using Encompass, Meridian Link, Blend and/or Google Suite required
You are comfortable with change and working in a fast-paced, fully remote startup environment
You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service
Ability to review and interpret internal guidelines
Process oriented with a keen eye for detail
Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
Education: High school diploma or equivalent

Benefits

Comp & perks

Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
12 weeks paid parental leave for the birthing parent
6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees