KnitWell Group

Analyst – Workforce Management

KnitWell Group

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Manage maintenance, configuration, documentation and production support of our WFM system.
  • Participate in enhancements and technology rollouts for our WFM system including requirements gathering, testing, implementation and post-implementation support.
  • Assist in seasonal and monthly payroll budgeting process, including how payroll is allocated, executed, and tracked.
  • Prepare monthly sales and payroll planning tools for distribution to field teams.
  • Generate regular reports for field teams and leadership on scheduling compliance, productivity, store closures and payroll spend, while highlighting risk and making recommendations to correct action.
  • Monitor mid-month progress and determine changes to projections and payroll model as needed to protect the business requirements and budgets.
  • Maintain factors used for labor planning such as indexes and wage rates.
  • Develop and modify custom reports as needed in response to business trends and callouts from leadership.
  • Assist in the management of the workload planning committee to make sure all appropriate activities are captured and updated as necessary for any labor allocation needs.
  • Run ad hoc data requests and analyses for cross functional partners and leadership as needed.
  • Maintain documentation of Standard Operating Procedures (SOPs) for use by corporate partners, field partners, and stores teams stores to facilitate efficient execution of non-selling tasks.
  • Monitor WFM team’s inbox working with the Field organization including store teams to ensure business continuity.
  • Trouble shoot and assist various functional partners as necessary to ensure weekly timekeeping and payroll are processed as required with no business interruption.
  • Work with cross-functional partners in Store Operations, Finance, HR, IT, Payroll, Planning and Visual to support labor planning initiatives and capture all non-selling activities, including managing a SharePoint database.
  • Travel to stores along with Corporate/Field leadership to seek feedback, review implementation and directly collaborate with Field leaders in the payroll allocation models, selling cost and WFM system applications.
  • Effectively communicate and escalate potential issues appropriately.
  • Highlight risk and opportunity to field leadership and make recommendation to correct action.
  • Keep projects on track towards meeting milestones, achieving pre-defined goals and apply learnings for future strategies.

Requirements

  • 1 – 2 years retail experience preferred
  • Bachelor’s degree preferred or equivalent experience
  • 2 years’ experience in business analysis
  • Exceptional writing, organizational and communication skills
  • Ability to collaborate with team members
  • Ability to prioritize and meet deadlines
  • Strong analytical skills
  • Ability to make decisions on own and be an independent thinker
  • Ability to problem solve and walk leaders through findings
  • Expert in MS Excel
  • Experience with automated Workforce Management or related software a plus
  • Savvy and resourceful and able to build effective relationships across an organization at all levels
  • Ability to navigate the grey and have confidence to seek and provide clarity.
Benefits
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
  • Support for your individual development plus opportunities for career mobility within our family of brands.
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
  • Medical, dental, vision insurance & 401(K).
  • Employee Assistance Program (EAP).
  • Time off – paid time off & holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysispayroll budgetingdata analysisreport generationlabor planningscheduling compliancerisk assessmentproblem solvingdecision makingdocumentation
Soft Skills
writing skillsorganizational skillscommunication skillscollaborationprioritizationindependent thinkinganalytical skillsrelationship buildingadaptabilityproject management
Certifications
Bachelor’s degree