Knit

Research Manager

Knit

full-time

Posted on:

Location Type: Remote

Location: District of Columbia • Illinois • United States

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Salary

💰 $115,000 - $130,000 per year

About the role

  • Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable part for research project success
  • Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success
  • Demonstrate a growth mindset as a solutions architect for customers, educating them on Knit’s research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success - escalating to Research Directors when needs exceed capabilities
  • Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs
  • Driving, maintaining, and enriching all customer context to improve Knit’s ability to meet the customers’ custom research needs
  • Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers
  • Participating in continuous innovation on Knit’s AI product to minimize the delta between Knit’s AI output and a human researcher output
  • Driving on feedback collection on “the last mile” - uncovering and documenting what happens after Knit delivers a project to when it’s “stakeholder ready,” supporting Knit’s product vision in getting to stakeholder ready reports

Requirements

  • 5+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment.
  • Experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports.
  • Ability to drive initiatives and outcomes in ambiguous environments, both for navigating complex customer needs and Knit internal business changes.
  • Proven track record successfully operating in an early stage startup (<50 employees) is a plus.
  • Proven track record of owning and supporting client relationships with customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to scope and achieve desired research outcomes, resulting in customer retention and growth.
  • Ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands.
Benefits
  • Competitive salary
  • Equity Options
  • Healthcare (medical, dental, and vision)
  • Additional Coverage
  • Company laptop and one-time onboarding Technology Stipend
  • 401(k) with company match
  • Flexible time-off
  • Hybrid working

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
market researchquantitative researchqualitative researchquestionnaire designdata analysisstakeholder reportingproject scopingcustomer insightsresearch project managementAI product innovation
Soft skills
growth mindsetconsultingtroubleshootingcommunicationinitiative drivingrelationship managementadaptabilityproblem-solvingpresentation skillscollaboration