KNIPEX

Customer Service Representative, Inside Sales

KNIPEX

full-time

Posted on:

Location Type: Office

Location: Wuppertal • Germany

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Tech Stack

ERP

About the role

  • Provide customer support nationally and partially internationally, with a focus on DIY/home improvement retailers
  • Order monitoring, quotation preparation and schedule tracking
  • Development of promotional and assortment proposals
  • Active support of the field sales team through statistical evaluations and customer analyses
  • Creation and maintenance of customer master data
  • Preparation of bonus, commission and year-end reconciliations, including for associations, manufacturers and sales agencies
  • Close collaboration with other company departments and with affiliated tool manufacturers

Requirements

  • Completed commercial training (e.g., wholesale and foreign trade clerk, industrial clerk) or equivalent
  • Professional experience in inside sales
  • Confident handling of an ERP system, e.g., SAP, and proficient use of MS Office
  • Strong service orientation and an open, communicative personality
  • Enjoy developing and analyzing customers and actively supporting the field sales team
  • Interest in innovative tools and technical products
  • Good written and spoken English skills are an advantage
Benefits
  • Provide customer support nationally and partially internationally, with a focus on DIY/home improvement retailers
  • Order monitoring, quotation preparation and schedule tracking
  • Development of promotional and assortment proposals
  • Active support of the field sales team through statistical evaluations and customer analyses
  • Creation and maintenance of customer master data
  • Preparation of bonus, commission and year-end reconciliations, including for associations, manufacturers and sales agencies
  • Close collaboration with other company departments and with affiliated tool manufacturers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order monitoringquotation preparationschedule trackingstatistical evaluationscustomer analysescustomer master data managementbonus reconciliationcommission reconciliationyear-end reconciliationinside sales
Soft skills
service orientationcommunicationcollaborationanalytical skillscustomer developmentsupportive attitudeopen personality
Certifications
commercial trainingwholesale and foreign trade clerkindustrial clerk