Lead and participate in patching activities across diverse platforms including Windows, Linux, and third-party applications.
Manage and mentor a team of patch management technicians, providing guidance, support, and performance feedback.
Develop and maintain patching schedules, policies, and procedures aligned with security and compliance standards.
Collaborate with cross-functional teams to coordinate patch deployments and minimize operational impact.
Monitor patch compliance and vulnerability remediation efforts, producing reports for leadership and audit purposes.
Evaluate and implement patch management tools and automation strategies.
Stay informed on emerging threats, vendor advisories, and industry best practices.
Serve as a point of escalation for patch-related issues and coordinate resolution efforts.
Support audits and assessments related to patching and vulnerability management.

Requirements

Proven work experience leading a team providing IT customer support/services
Proven ability to delegate and motivate staff
Excellent communication and leadership skills
Excellent interpersonal and listening skills
Strong Analytical and problem-solving skills
Strong decision-making skills
Ability to be flexible and adaptable to changing priorities
Ability to prioritize and effectively manage multiple initiatives simultaneously
Ability to quickly and effectively accept and manage new support initiatives
Knowledge of distributed/open systems and networking environments associated with data center operations
Familiarity with Security frameworks and compliance standards, I.e. Nist, CIS, PCI-DSS
Knowledge of patch management tools, i.e. SCCM, WSUS, Tanium, NinjaOne , etc.
Life insurance enterprise products: i.e. Ingenium, Life70, IDM, AWD, etc.
Virtualization products i.e. MS Hyper-V, VMware, etc.

Benefits

13 paid holidays per year in addition to vacation and paid sick leave
flexible workweek schedules.
Certifications, designation, and tuition reimbursement.
401(k) retirement savings plan with matching company contributions,
cash balance retirement plans fully funded by the company.
Short-term disability and term life insurance fully paid for by the company;
Up to 12 weeks of childbirth leave under STD policy.
One week of fully paid parental leave for all new parents, including adoptive and foster parents.
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions.
Long-term disability insurance;
Dental insurance;
Vision insurance;
Health club membership reimbursement;
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

patch managementvulnerability remediationanalytical skillsproblem-solving skillsdecision-making skillsdistributed systemsnetworking environmentssecurity frameworkscompliance standardsautomation strategies

Soft skills

leadership skillscommunication skillsinterpersonal skillslistening skillsflexibilityadaptabilityprioritizationtime managementmotivationdelegation